Lead Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue by overseeing the complete technical sales process.

• Demonstrate the benefits of Parloa's agentic AI platform to enterprise prospects, from the initial demo to the finalized agreement.

• Collaborate on accounts and sales initiatives with designated sellers in the region.

• Manage every technical phase of the deal cycle, from evaluation to commitment.

• Create customized demos and conversational AI solutions for both voice and chat.

• Showcase integrations with customer systems to validate technical feasibility and establish trust.

• Design scalable and robust architectures.

• Address data security and compliance needs for enterprise IT teams.

• Convey customer requirements in product roadmap discussions.

• Work in conjunction with Product Management, Customer Success, and Sales Enablement teams.

• Enhance internal processes, documentation, and workflows within the Solutions Engineering team.

• Represent Parloa at client on-site meetings, external events, and company gatherings.

⛳️ Requirements

• 7-10+ years of experience as a Solutions Engineer, preferably with a SaaS vendor.

• Strong understanding of enterprise sales processes and frameworks such as MEDDPICC.

• Extensive experience in contact center solutions (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design.

• In-depth knowledge of enterprise technology stacks (Azure, AWS, GCP).

• Practical experience with integrating and maintaining APIs.

• Familiarity with Generative AI and large language models (LLMs).

• Proficiency in prompt engineering and design.

• Confident presentation abilities for both technical and executive audiences.

• Experience working with Channel, ISV, or GSI partners, or in a dynamic startup environment, is a significant advantage.

• Capability to work remotely within the USA.

• E-Verify employment eligibility in the USA.

🏝️ Benefits

• On-target earnings comprised of a base salary and a performance-based variable component.

• Equity package.

• 20-30% travel.