Lead Services Specialist – On Site Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Install and commission hardware and software solutions for Software & Controls across various machine types in the Oil & Gas, Power Generation, Fertilizers, and other process industries.

• Diagnose and resolve issues with existing hardware and software installations on-site.

• Coordinate field service jobs and interventions in collaboration with project managers.

• Participate in pre-outage meetings with clients.

• Offer on-site technical support to customers.

• Provide training to customer employees when necessary.

• Oversee mechanical and electrical subcontractors and manage the de-installation/reinstallation of instrumentation.

• Supervise cable laying, meggering, and electrical connections.

• Lead and carry out loop checks, commissioning phases, and functional tests.

• Assist the ITO team during the quotation process.

• Drive continuous improvement initiatives and offer feedback to other departments and Quality assurance.

• Identify and create change-order opportunities during site execution.

• Support Services Managers and Project Managers in job preparation and scheduling tasks.

• Lead and perform unit startup and performance tests, analyze operational parameters, and troubleshoot control system issues.

• Keep accurate timesheets and secure customer signatures prior to leaving job sites.

• Compose precise and detailed reports following each job completion.

• Maintain an updated operational knowledge of Software & Controls Solutions hardware and software.

• Evaluate and ensure site safety throughout job execution.

• Conduct both internal and external training sessions.

• Maintain professional communication with clients and team members.

• Comprehend Terms and Conditions obligations.

• Accurately and promptly enter hours, expenses, and timesheets into internal systems.

⛳️ Requirements

• Bachelor's degree in Electrical, Electronic, Mechanical, IT Engineering, or equivalent experience from a Technical High School.

• Over 5 years of relevant work experience in field activities within the Oil & Gas and Power Plant industries.

• Exceptional written and verbal communication skills to articulate technical concepts to both business and technical audiences.

• Proficiency in electrical and mechanical troubleshooting with a hands-on approach.

• Experience with Woodward Control Systems and Aeroderivative Gas Turbines (e.g., LM2500, LM6000) is highly advantageous.

• Strong understanding of the control philosophy for rotating equipment, including gas turbines, steam turbines, centrifugal compressors, reciprocating compressors, and their auxiliaries.

• In-depth knowledge of field devices, instruments, and actuators.

• Familiarity with PLC and HMI installations.

• Knowledge of switch configurations, virtual machine navigation, and domain controllers is a significant advantage.

• Ability to operate pressure pumps, multimeters, frequency generators, oscilloscopes, and field generators.

• Capability to interpret and execute technical drawings, including wiring diagrams, P&IDs, and general arrangements.

• Ability to work effectively under pressure.

• Willingness to travel domestically and internationally and work overtime as needed.

• Familiarity with machinery protection and management systems.

• Proficiency in English.

• Possession of a valid driver's license and passport, or capability to obtain a passport.

• Strong computer skills with MS Office applications.

• Offshore experience and certifications are preferred.

• Knowledge of MKVIe Control Systems is a plus.

• Excellent interpersonal abilities.

• Customer-oriented mindset with a demonstrated capacity to respond swiftly to customer needs.

• Self-motivated individual.

🏝️ Benefits

• Relocation Assistance Provided: No