Lead Relationship Manager – Payments Acceptance

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee sales, business development, project management, and client relations for merchants in the Hotel, Car Rental, Lodging, and Entertainment sectors.

• Provide support to major national accounts operating under franchise models.

• Drive and safeguard incremental revenue, enhance market share, improve customer experience, and optimize profitability.

• Build relationships with enablement partners and manage significant national franchise accounts.

• Discover internal and external business opportunities.

• Utilize data analysis and market research to develop data-informed presentations and strategic recommendations for enterprise clients.

• Implement value-added products and expand the acceptance footprint.

• Execute marketing strategies to boost merchant awareness and increase transaction volume.

• Carry out operational initiatives and ensure adherence to network change release processes and business practices.

• Confirm that partners include the appropriate company products in their offerings.

• Travel domestically up to 15% for client meetings, approximately 4–5 trips annually.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification.

• Minimum of 4 years of experience in sales, relationship management, business development, strategy, operations, or project management within financial services.

• Bachelor’s or Master’s Degree (preferred).

• Over 5 years of experience in sales, relationship management, business development, strategy, operations, or project management within financial services (preferred).

• Experience in managing national enterprise accounts (preferred).

• At least 2 years of data analysis experience and experience in creating client-facing presentations (preferred).

• Experience in the payments industry (preferred).

• Capital One will not sponsor a new applicant for employment authorization for this position.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Comprehensive, competitive health, financial, and other benefits that support overall well-being.

• Reasonable accommodation support for applicants.