Lead Product Manager, Smart Room

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of the vision, long-term roadmap, and quarterly execution plan for TigerConnect Smart Room.

• Oversee bedside television and patient experience, digital whiteboards and door signage, nurse call assurance and service request workflows, alarm and alert routing, virtual care, and AI-enhanced patient experiences.

• Develop offerings tailored for EHR-dominant and mixed-EHR accounts, including packaging and messaging strategies.

• Determine priorities for development, deferral, or retirement based on customer insights, revenue implications, and engineering capacity.

• Enhance CareConduit as the integration and workflow layer for Smart Room solutions.

• Lead product collaborations with certified hardware, virtual care, and device partners.

• Perform evaluations for build, partner, and buy decisions, focusing on hardware reliability, supply chain, and lifecycle due diligence.

• Convert EHR ecosystem programs and certification requirements, such as Epic Toolbox, into actionable product requirements and timelines.

• Manage the interoperability strategy utilizing HL7v2 and FHIR standards.

• Oversee the transition of legacy integration pathways to CareConduit.

• Establish success metrics that include HCAHPS responsiveness, nurse call response times, alarm burden, adoption rates, ROI, and usage analytics.

• Engage with strategic and at-risk accounts regarding renewals, pilot projects, expansion proposals, and outcome planning.

• Collaborate with teams across Engineering, Design, Clinical Innovation, Solutions Consulting, Sales, Marketing, Customer Success, and Business Development.

• Incorporate initiatives into quarterly planning while communicating strategy, progress, and potential risks to executive leadership.

⛳️ Requirements

• 6+ years of experience in product management.

• Minimum of 3 years developing products for hospitals or healthcare systems.

• Proven experience in launching products that integrate software, hardware, and third-party solutions within enterprise or hospital settings.

• Familiarity with HL7v2, FHIR, and EHR integration, particularly in hospital IT implementations.

• Demonstrated success in leading technology partnerships with joint roadmaps and integration commitments.

• Proven ability to make difficult prioritization decisions and confidently decline proposals.

• Excellent communication skills suitable for executive-level engagement.

• Capacity to lead in a collaborative environment without direct authority.

• Experience within the Epic ecosystem, including Toolbox, MyChart Bedside, Epic integrations, or Epic-centric accounts (preferred).

• Domain expertise in smart room concepts, interactive patient care, nurse call systems, alarm management, virtual nursing, inpatient video, or RTLS (preferred).

• Knowledge of Android devices, mobile device management, and control of TVs or set-top boxes (preferred).

• Background in partner evaluation or M&A product due diligence (preferred).

• Clinical or nursing informatics experience (preferred).

🏝️ Benefits

• Flexibility to work remotely with teams located throughout the US and globally.

• Prime office location in El Segundo, California.

• Comprehensive Medical, Dental, and Vision insurance for you and your family.

• 401k matching program.

• Wellness reimbursement program available.

• Company-wide wellness days, providing additional time off to relax and recharge.

• Flexible time-off policy.

• Reasonable accommodations for individuals with disabilities.