Lead Product Manager, Next Best Action Use Case Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the full product lifecycle for the Next Best Action (NBA) use case management.

• Lead the discovery, prioritization, and development of a roadmap for NBA use cases across digital platforms, call centers, and partner interactions.

• Collaborate with the Director of Product Management to define the product vision, strategy, discovery, roadmap, and value assessment.

• Convert business requirements into actionable initiatives while partnering with engineering, analytics, and cross-functional teams.

• Enhance the product operating model and integrate various workflows.

• Perform product discovery and validate the product direction prior to committing to development.

• Define and convey the product vision, strategy, and a roadmap focused on iterative, outcome-driven results.

• Conduct market and competitive analysis to uncover customer needs, industry trends, and differentiation opportunities.

• Define, prioritize, and maintain the NBA product backlog.

• Design initiatives and epics that include problem statements, features, value hypotheses, and delivery teams.

• Evaluate the portfolio and recommend whether use cases should be sustained, enhanced, or terminated.

• Develop product requirements and acceptance criteria while validating designs with stakeholders.

• Cultivate relationships with stakeholders in Marketing, Digital, call centers, IT, and insurance sectors.

• Facilitate clear communication and explain the decision-making criteria behind priorities.

• Act as the primary contact for inquiries and decisions related to the product.

• Provide updates on progress, demonstrate features, gather feedback, and manage expectations.

• Establish success metrics and KPIs, and create product analytics for adoption, usage, and business outcomes.

• Represent the voice of the customer and leverage member insights to inform enhancements.

• Utilize data-driven decision-making and report value to stakeholders.

• Translate outcomes into business cases and customer stories, and submit idea canvases and business cases.

• Communicate the vision and roadmap while leading through collaboration and influence without direct authority.

• Address problems, make timely decisions, navigate trade-offs, and drive organizational change.

⛳️ Requirements

• Bachelor’s degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field.

• 5–9+ years of experience in product management.

• Direct ownership of a product or key capability within a complex, regulated environment such as Healthcare or Financial Services.

• Proven experience managing the product lifecycle from discovery to value measurement.

• Ability to work independently with minimal supervision.

• Demonstrated capability to influence without authority and establish cross-functional relationships.

• Familiarity with agile methodologies, backlog management, PI Planning, and measurable success metrics.

• Proficiency in using data and insights to guide decisions.

• Awareness of current technology trends and the ability to convey technical concepts to non-technical stakeholders.

• Skills in constructing business cases, understanding basic profit-and-loss drivers, and linking product initiatives to financial outcomes.

• Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies.

• Working experience with Azure DevOps (ADO) and Jira Align.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

• Preferred: Master’s degree or certification in Marketing, Business Administration, Information Technology, or a related field.

• Preferred: Product or agile certifications such as CSPO, SAFe, PMP, or equivalent.

• Preferred: Familiarity with decisioning and personalization technologies such as Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or similar AI/ML platforms.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness support.

• Smart healthcare decision support.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.