Lead Product Manager, Member Experience

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the complete product strategy and roadmap for essential member-facing features and experiences.

• Convert member challenges, business requirements, and operational hurdles into effective and scalable product solutions.

• Foster collaboration across various teams, including engineering, design, operations, member support, and compliance.

• Assess and incorporate third-party solutions while leading decisions on build versus buy.

• Establish and monitor KPIs related to member engagement, product utilization, and satisfaction.

• Collaborate with marketing and member operations to promote member awareness, adoption, and feedback mechanisms.

• Advocate for a data-driven, iterative product development methodology that prioritizes quality, accessibility, and user-friendliness.

• Ensure that member-facing experiences comply with security protocols and regulatory standards.

• Spearhead initiatives aimed at enhancing member engagement with Sidecar Health’s healthcare insurance offerings and platform.

⛳️ Requirements

• Candidates must be residents of California to be considered.

• This position does not qualify for visa sponsorship or transfers.

• A minimum of 8 years of experience in product management is required.

• Proven history of managing high-volume consumer products across mobile and web platforms, focusing on onboarding, activation, and retention to achieve results.

• Experience in delivering customer-facing experiences powered by LLM or ML technologies.

• Capacity to streamline complex experiences into straightforward, intuitive designs.

• Proficient in experimentation methodologies, including A/B testing, personalization, and journey-level metrics.

• Strong command of SQL.

• Experience in close collaboration with design and user research, including direct communication with members.

• Ability to navigate and set direction in fast-paced, ambiguous environments while influencing senior stakeholders and executives.

• Excellent communication, storytelling, and documentation abilities.

• A robust analytical and data-driven mindset.

• Bachelor’s or Master’s degree in a relevant field is preferred.

🏝️ Benefits

• Competitive salary.

• Bonus opportunities available.

• Equity package included.

• Comprehensive medical, dental, and vision benefits.

• 401k retirement plan.

• Paid vacation and company holidays.

• Opportunity to contribute to a rapidly growing mission-driven organization that is transforming healthcare in the U.S.