Lead Product Manager

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Spearhead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product lineup.

• Define and advance the EverPro Voice product line, incorporating AI voice functionalities into vertical SaaS offerings.

• Identify and prioritize opportunities for integration in areas such as customer communication, scheduling, lead capture, missed-call management, support workflows, and revenue enhancement.

• Collaborate with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver workflows powered by voice and AI.

• Cultivate an understanding of home services SMB clients and utilize voice automation to alleviate administrative tasks, enhance responsiveness, and drive business results.

• Convert customer requirements, product usage, and business priorities into specifications, product briefs, launch strategies, and success metrics.

• Own the processes of product discovery, customer feedback cycles, competitive analysis, and market insights.

• Propel adoption and commercialization through effective packaging, positioning, enablement, and opportunities for expansion.

• Establish KPIs and operational rhythms to assess usage, quality, retention, revenue impact, customer satisfaction, and operational efficiency.

• Guide the transition from founder-led product intuition to a systematic product management approach.

• Create a vision for the AI voice product and a practical roadmap.

• Develop ZyraTalk functionalities including call management, conversational flows, integrations, routing, summaries, handoffs, analytics, and customized configurations for customers.

• Assess where voice should be integrated into existing workflows versus being offered as standalone or cross-product solutions.

• Prioritize investments in ZyraTalk enhancements, platform integrations, customer-specific requirements, and shared capabilities.

• Work with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and growth strategies.

• Align voice functionalities with EverPro’s agentic platform strategy, encompassing tools, data access, observability, security, and reusable agent patterns.

• Formulate insights on the AI voice market, competitive offerings, customer expectations, technical limitations, and potential opportunities.

⛳️ Requirements

• Over 10 years of product management experience, with a focus on complex SaaS products or platform capabilities.

• Strong preference for experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools.

• Demonstrated capability to lead product strategy and execution within a cross-functional setting.

• Excellent customer discovery skills, with the ability to translate qualitative and quantitative insights into product decisions.

• Experience collaborating with engineering teams on technically intricate products, integrations, APIs, data workflows, or platform capabilities.

• Ability to balance immediate customer and business demands with long-term platform and product strategy.

• Strong analytical capabilities, including the ability to define success metrics, assess adoption, and make prioritization decisions based on data.

• Exceptional communication skills, capable of aligning executives, product teams, engineering, sales, customer success, and other stakeholders.

• Comfort in navigating ambiguity, particularly in newly acquired or rapidly changing product domains.

• Strong commercial acumen and an understanding of how product decisions impact packaging, adoption, retention, and revenue growth.

• Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is advantageous.

• Experience integrating acquired products into a wider product portfolio is beneficial.

• Familiarity with serving SMB clients, particularly in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar industries is a plus.

• Knowledge of AI agents, LLM-powered workflows, speech-to-text/text-to-speech systems, call analytics, or automation platforms is a plus.

• Experience developing products across various brands, business units, or vertical SaaS solutions is a plus.

• Must be eligible to work without sponsorship.

🏝️ Benefits

• Flexibility to work from your chosen location within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Immediate access to comprehensive health and wellness benefits, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.