Lead Product Designer, UX

This is a fully remote position, open to applicants in United States, +37 more locations.

📋 Description

• Establish the design direction for a pivotal product area and develop a vision for its future growth.

• Oversee intricate initiatives from initial discovery to final delivery.

• Conduct thorough research, synthesize insights, investigate various approaches, and collaborate with Product and Engineering teams.

• Make product trade-offs by balancing user requirements, technical limitations, business objectives, and product strategy.

• Engage directly with first responders and public safety organizations.

• Design user experiences across dispatch workstations, in-vehicle laptops, tablets, and mobile applications.

• Offer critiques, enhance consistency, contribute to the design system and patterns, and assist other designers.

• Present product visions and design recommendations to clients and senior leadership.

• Investigate AI and emerging technologies to enhance public safety workflows and product experiences.

• Refine interactions in Figma, review implementations with Engineering, address edge cases, and support product delivery.

⛳️ Requirements

• Over 10 years of professional experience in product design.

• A portfolio showcasing significant ownership and impact on delivered software products.

• More than 5 years of experience in designing complex enterprise SaaS products or similarly intricate systems and workflows.

• Proven history of leading design efforts for a major product area, including establishing direction, prioritizing opportunities, and managing work from early discovery to delivered results.

• Strong product judgment across customer needs, product strategy, interaction design, systems thinking, and meticulous execution.

• Extensive experience with both qualitative and quantitative research methodologies.

• Experience working closely with Product and Engineering leaders and influencing decisions without formal authority.

• Exceptional interaction and visual design skills.

• Ability to articulate complex design decisions clearly and persuasively.

• Comfort in navigating a fast-paced, ambiguous environment.

• Applicants must be authorized to work for any employer in the country where the position is located.

• Experience in public safety, law enforcement, fire services, EMS, mission-critical software, situational awareness, maps, responsive designs, native iOS or Android applications, multimodal interactions, or AI/ML-powered products is advantageous.

🏝️ Benefits

• A remote-friendly work environment.

• Offices located in New York, Boston, and Manchester, UK.

• Meaningful ownership over the evolution of products.

• Support and resources to achieve the best work of your career.

• Reasonable accommodations available for persons with disabilities.