Lead Product Designer – Design Systems, Experience

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create, document, and sustain reusable components, interaction patterns, templates, and standards for scalable digital experiences.

• Specify component anatomy, properties, variants, states, responsive behavior, accessibility requirements, content guidance, and intended usage.

• Manage Figma libraries, component documentation, contribution standards, reference designs, prototypes, and design-system artifacts.

• Identify gaps, duplications, inconsistencies, and implementation drift within customer experiences.

• Establish standards for interaction behavior, visual hierarchy, responsive design, accessibility, content presentation, and design annotations.

• Design and validate intricate components, interaction models, prototypes, and reference flows.

• Generate prototypes and reference experiences for complex customer journeys.

• Evaluate design work for consistency with the design system, accessibility, responsive requirements, and documented interaction patterns.

• Align Figma components, design tokens, coded components, and front-end documentation with design and technology teams.

• Develop reusable patterns and quality criteria for AI-enabled, conversational, and agent-based experiences.

• Establish patterns for AI experiences that include AI disclosure, capabilities, data usage, customer confirmation, escalation, and human handoff.

• Create patterns for AI feedback, confirmation, error handling, escalation, failure states, and human handoff.

• Offer craft-focused guidance on the use of design systems, interaction patterns, accessibility, AI behavior, responsive design, and implementation quality.

• Conduct design-system working sessions and workshops.

• Collaborate with design leadership to prioritize investments in the design system.

• Lead through specialized expertise and influence across cross-functional teams without direct people-management responsibilities.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Design, User Experience (UX), Human-Computer Interaction (HCI), Human Factors, Visual Communication, Product Design, or a related field, or equivalent practical experience.

• At least eight years of experience in product design, interaction design, design systems, UX/UI design, digital product design, or a related discipline.

• Proven experience in designing, building, or maintaining scalable design systems, reusable components, interaction patterns, and supporting documentation.

• Practical experience in designing or prototyping AI-enabled experiences, including AI interaction patterns, agent workflows, prototypes, or reusable design solutions.

• A portfolio showcasing component architecture, reusable interaction patterns, accessibility, responsive design, systems thinking, documentation, and implementation quality.

• Advanced knowledge in design systems, component architecture, interaction design, responsive design, accessibility, prototyping, and digital experience quality.

• Strong proficiency in Figma and experience in creating and maintaining component libraries, design-system documentation, prototypes, and reference designs.

• Knowledge of design tokens, coded components, front-end implementation, and Figma components.

• Understanding of considerations for AI-enabled experiences, including model behavior, prompts, system instructions, tool use, data access, confidence, latency, failure states, privacy, security, and human oversight.

• Ability to translate established product and experience strategies into scalable design patterns, standards, and implementation guidance.

• Strong systems thinking skills with the ability to identify patterns, inconsistencies, dependencies, and opportunities for reuse.

• Excellent collaboration, communication, facilitation, and influencing skills.

• Proficiency in English is required.

• Experience in telecommunications, broadband, utilities, subscription services, fintech, retail, service-based eCommerce, or similar industries is preferred.

• Bilingual skills in Spanish are a plus.

🏝️ Benefits

• Competitive compensation.

• Comprehensive medical, dental, vision, and life insurance.

• Employee assistance program.

• 401(k) plan with company match.

• Voluntary benefits.

• Paid time off programs.

• Remote work options based on position, business needs, and individual circumstances.

• Hybrid workforce and technology that fosters team connectivity.

• Reasonable accommodation support during the hiring process.