Lead Product Design, Design Systems – Experience

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Design, document, and uphold reusable components, interaction patterns, templates, and standards for scalable digital experiences.

• Define the anatomy, properties, variants, states, responsive behavior, accessibility requirements, content guidance, and intended usage of components.

• Manage Figma libraries, component documentation, contribution standards, reference designs, prototypes, and supporting design-system artifacts.

• Identify gaps, duplication, inconsistencies, and implementation drift while recommending scalable design-system solutions.

• Establish standards for interaction behavior, visual hierarchy, responsive design, accessibility, content presentation, and design annotations.

• Design and validate intricate components, interaction models, prototypes, and reference flows.

• Create prototypes and reference experiences across complex customer journeys.

• Review design work to ensure consistency with design-system standards, accessibility, responsive requirements, and documented interaction patterns.

• Align Figma components, design tokens, coded components, and front-end documentation with design and technology teams.

• Develop reusable patterns and quality criteria for AI-enabled, conversational, and agent-based experiences.

• Establish AI experience patterns related to capability disclosure, information use, confirmation, escalation, and human handoff.

• Create patterns for AI feedback, confirmation, error handling, escalation, failure states, and human handoff.

• Provide craft-focused guidance on design-system usage, interaction patterns, accessibility, AI behavior, responsive design, and implementation quality.

• Facilitate working sessions and workshops related to the design system.

• Collaborate with design leadership to prioritize design-system investments based on customer impact, delivery efficiency, adoption, and business needs.

• Lead using specialized expertise and influence across cross-functional teams without direct people-management responsibilities.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Design, User Experience (UX), Human-Computer Interaction (HCI), Human Factors, Visual Communication, Product Design, or a related field, or equivalent practical experience.

• Eight or more years of experience in product design, interaction design, design systems, UX/UI design, digital product design, or a related discipline.

• Proven experience in designing, building, or maintaining scalable design systems, reusable components, interaction patterns, and supporting documentation.

• Practical experience in designing or prototyping AI-enabled experiences, including AI interaction patterns, agent workflows, prototypes, or reusable design solutions.

• Portfolio showcasing component architecture, reusable interaction patterns, accessibility, responsive design, systems thinking, documentation, and implementation quality.

• Advanced knowledge of design systems, component architecture, interaction design, responsive design, accessibility, prototyping, and digital experience quality.

• Strong proficiency with Figma and experience in creating and maintaining component libraries, design-system documentation, prototypes, and reference designs.

• Understanding of design tokens, coded components, front-end implementation, and Figma components.

• Familiarity with AI-enabled experience considerations, including model behavior, prompts, system instructions, tool use, data access, confidence, latency, failure states, privacy, security, and human oversight.

• Ability to translate established product and experience strategies into scalable design patterns, standards, and implementation guidance.

• Strong systems thinking capability and ability to detect patterns, inconsistencies, dependencies, and opportunities for reuse.

• Excellent collaboration, communication, facilitation, and influencing skills.

• Ability to lead through expertise and influence while working within established product and design priorities.

• Proficiency in English is required.

• Experience in telecommunications, broadband, utilities, subscription services, fintech, retail, service-based eCommerce, or similar industries is preferred.

• Experience in designing customer support, self-service, checkout, account management, onboarding, recommendation, conversational AI, or agent-based experiences is preferred.

• Experience in creating design-system contribution models, governance documentation, system training, component-usage standards, or enablement materials is preferred.

🏝️ Benefits

• Competitive compensation.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Employee assistance program.

• 401K plan with company match.

• Voluntary benefits.

• Paid time off programs.

• Flexible work arrangements including remote, hybrid, office, or field-based options depending on position, business needs, and individual circumstances.

• Technology to facilitate team connectivity.

• Reasonable accommodations for applicants with disabilities or veteran status.