Lead Processing Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct regular assessments of processor performance and offer coaching and training to bridge any skill gaps.

• Take on a leadership role within a collaborative team setting.

• Serve as the primary contact for team-member escalations and related issues.

• Gather and distribute daily performance metrics.

• Address inquiries from clients, customers, and internal processing teams.

• Handle and resolve escalated internal questions from other departments.

• Provide constructive feedback and recommendations to management for enhancing operational procedures and processes.

• Engage in planning and strategy discussions utilizing continuous improvement techniques.

• Collaborate with external vendors and subcontractors as necessary.

• Undertake internal project assignments as required.

• Support the Supervisor/Manager with additional tasks and responsibilities.

• Manage the office and team in the absence of the supervisor.

• Process events as required.

⛳️ Requirements

• High School Diploma, GED, or relevant college experience preferred, or equivalent work experience.

• Strong analytical and problem-solving abilities.

• Exceptional written and verbal communication skills.

• Capability to thrive in a fast-paced work environment.

• Proficient in leading and facilitating meetings.

• Demonstrated ability to multitask, prioritize assignments, and act promptly to meet deadlines.

• Competence to work independently as well as collaboratively within a team.

• Decisive and capable of making sound decisions quickly.

• Professional demeanor with the ability to effectively interact with diverse groups and various levels of leadership.

• Outstanding willingness and adaptability in serving and assisting others.

• Strong interpersonal, decision-making, organizational, and conflict resolution skills.

• Commitment to high-quality work with meticulous attention to detail.

• Advanced proficiency in the O365 suite and reporting databases.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Engaging and collaborative team culture.

• Competitive compensation package with performance incentives.