Lead Processing Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Conducts regular evaluations of processor performance and provides coaching and training to bridge identified gaps.

• Acts as a leader within a collaborative team atmosphere.

• Serves as the primary contact for team members concerning escalations or other related issues.

• Collects and shares daily performance metrics.

• Addresses inquiries from clients, customers, and/or internal processing entities.

• Handles and resolves escalated inquiries from other departments.

• Offers feedback and recommendations to leadership for enhancing operational procedures and processes.

• Participates in planning and strategy meetings utilizing continuous improvement methodologies.

• Collaborates with external vendors and subcontractor organizations as necessary.

• Engages in various internal project assignments.

• Supports the Supervisor/Manager with additional tasks and responsibilities as required.

• Manages the office and team in the supervisor's absence.

• Processes events as required.

• Reports directly to the Operations Supervisor within the Operations Group.

⛳️ Requirements

• High School Diploma, GED, or equivalent work experience; college experience preferred.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Capability to thrive in a fast-paced environment.

• Ability to lead and facilitate meetings effectively.

• Demonstrated ability to manage multiple tasks, prioritize work, and act with urgency to meet deadlines.

• Competence to work both independently and collaboratively within a team.

• Decisive and capable of making sound decisions swiftly.

• Professional demeanor and the ability to engage well with diverse groups and various levels of leadership.

• Exceptional aptitude and flexibility in serving and assisting others.

• Strong interpersonal, organizational, decision-making, and conflict resolution skills.

• Commitment to high-quality work and meticulous attention to detail.

• Advanced proficiency with the O365 suite and reporting databases.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible work schedule and remote work options.

• Generous paid time off and holiday policies.