Lead Optical Technical Support Specialist – Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver advanced Level 2 post-sales support for Lentronics optical products, such as SONET/SDH, MPLS-TP multiplexers, and network management systems.

• Collaborate with internal teams and external partners to investigate, reproduce, and resolve intricate technical issues.

• Lead comprehensive system analysis and root cause investigations.

• Work alongside Product Line, Engineering, and Quality teams to provide swift and precise technical solutions.

• Assist Sales and Commercial teams with technical inquiries and design recommendations.

• Participate in 24/7 rotational coverage for priority customer issues as part of the North American Support team.

• Develop, execute, and continuously enhance training programs for customers, partners, and internal staff on Lentronics optical solutions.

• Conduct both in-person and virtual training sessions globally for utilities, industrial, and critical infrastructure clients.

• Customize course content to meet regional needs, customer applications, and emerging technologies.

• Maintain and refresh training materials, technical documentation, and knowledge base content.

• Provide mentorship and skill development for internal engineers and trainers around the globe.

• Represent GE Vernova at user groups, trade shows, and international training events.

• Showcase system configurations and troubleshooting techniques.

⛳️ Requirements

• Bachelor’s Degree or Technical Diploma in Electrical Engineering, Computer Science, or a related technical discipline.

• At least 3–5 years of experience in Technical Support, Field Service, or Customer Training within the telecommunications or industrial networking sectors.

• In-depth knowledge of optical communications systems, including SONET/SDH, MPLS-TP, Ethernet, and TCP/IP networking.

• Willingness to participate in after-hours technical support rotations as necessary.

• CCNA/CCNP or equivalent networking certifications.

• Proven track record in designing or facilitating global training programs.

• Strong problem-solving, analytical, and interpersonal capabilities.

• Ability to work autonomously and effectively manage multiple priorities.

• Customer-centric mindset with the ability to tailor communication for both technical and non-technical audiences.

• Demonstrated experience in delivering technical training to customers or partners on a global scale.

• Exceptional communication, presentation, and customer engagement skills.

• Willingness and ability to travel regionally and internationally, typically for one week at a time, and occasionally for longer durations.

🏝️ Benefits

• Relocation Assistance Provided: No.

• Remote work arrangement available.

• Opportunity to engage in global training events, user groups, and trade shows.

• Chance to mentor and develop the skills of internal engineers and trainers worldwide.