Lead, Operations Strategy – Specialty Services Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement new service lines that enhance the experiences of clinicians and patients.

• Foster growth, improve business processes, and initiate projects that broaden business offerings.

• Guide and influence stakeholders to successfully carry out national initiatives.

• Work collaboratively across departments, including Technology, People, Finance, Clinical Leadership, and Shared Services.

• Build strong relationships with Operations leaders to comprehend their needs and create patient-service initiatives.

• Facilitate the rollout of new service lines through direct engagement, partnership with local operating teams, and stakeholder influence.

• Develop, document, and refine a scalable playbook for launching national programs at the site level.

• Offer subject matter expertise for the implementation and ongoing support of local Specialty Services programs.

• Identify training needs and areas for improvement within Specialty Services.

• Provide management with reports on key performance indicators, root causes, and action plans for improvement.

• Evaluate business practices and procedures to uncover weaknesses and opportunities for enhancement.

• Create cross-functional project plans for the launch of service lines and performance enhancements.

• Oversee the development of training materials, including live meetings and asynchronous Workday training sessions.

• Organize and manage Specialty Services projects in alignment with organizational objectives.

• Serve as a liaison between departments concerning Specialty Services initiatives.

• Travel up to 10% to support on-site projects or participate in team meetings.

⛳️ Requirements

• Proficiency in Microsoft Office.

• Advanced Excel skills, including the use of pivot tables and formulas.

• Strong PowerPoint presentation skills.

• Excellent stakeholder management and influencing abilities.

• Superior written and verbal communication skills.

• Capability to manage sensitive and confidential information effectively.

• Quick learner with the ability to synthesize new information efficiently.

• Strong organizational skills, attention to detail, and accuracy.

• Familiarity with project management software and applications is advantageous.

• Must be legally authorized to work in the United States.

• Bachelor’s Degree or equivalent experience is required.

• Minimum of 3 years of healthcare experience is necessary.

• At least 1 year of leadership or management experience in healthcare is preferred.

• Experience in a high-growth company is a plus.

• Proven experience collaborating with clinical and operational teams to design and implement programs.

• Experience managing EHR systems, billing, coding, and compliance processes.

• Willingness to travel up to 10% of the time.

• Ability to sit, stand, bend, talk, hear, walk, and lift/move objects up to 25 pounds.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• AD&D insurance.

• Short- and long-term disability insurance.

• Life insurance.

• 401k retirement savings plan with employer match.

• Paid parental leave.

• Paid time off.

• Holiday pay.

• Employee Assistance Program.