Lead Mid-Market Account Executive

This is a fully remote position, open to applicants in Florida.

📋 Description

• Generate new sales revenue through a SaaS licensing model.

• Take ownership of a fast-paced product-led sales strategy for SMB and Mid-Market clients.

• Transform product-qualified leads from free trials, Slack and Teams installations, and inbound inquiries into paid annual contracts.

• Cultivate relationships with various decision-makers and influencers, including IT, CIO, COO, HR, Legal, and operations executives.

• Broaden account engagement by identifying teams within IT, HR, Legal, Finance, and other departments that can benefit from Flow.

• Maintain an effective, repeatable sales pipeline while managing SMB and Mid-Market accounts with disciplined forecasting and CRM best practices.

• Provide customer guidance by assessing request volume, support bottlenecks, and tooling, then demonstrating how Flow can streamline requests and minimize ticket queues.

• Collaborate with existing ServiceNow customers to implement Flow using current assists, thereby reducing procurement barriers and expediting time to value.

• Identify and engage with solutions consultants, customer success teams, partners, and marketing at the suitable stages of the deal process.

• Leverage product usage analytics, in-app signals, and customer feedback to inform outreach, pinpoint expansion opportunities, and deliver insights to product and go-to-market teams.

⛳️ Requirements

• Proven experience in incorporating AI into workflows, decision-making, or problem-solving, including the use of AI-driven tools, workflow automation, or analyzing AI-generated insights.

• Over 5 years of sales experience within a software or SaaS sales organization, particularly with a focus on SMB or Mid-Market segments.

• Demonstrated ability to execute product-led or self-service sales strategies, including converting trial users, managing usage-based growth, and interpreting PLG indicators.

• Proven history of establishing trusted relationships with both current and prospective clients, as well as collaborating effectively across internal teams.

• Strong ability to generate new business, negotiate agreements, and foster relationships with senior leaders in dynamic companies.

• Consistent history of meeting or surpassing sales objectives in a high-velocity setting.

• Proficient in selling on platforms such as Slack, Microsoft Teams, and ITSM/HR service workflows, or the capability to quickly adapt to these environments.

• Ability to comprehend how Flow integrates into a client’s overall IT and operational strategies, as well as ServiceNow’s objectives.

• Customer-centric mindset with experience in a collaborative team-oriented atmosphere.

🏝️ Benefits

• Flexible or remote work options available.

• Inclusive and accessible application process.

• Reasonable accommodations provided during the application process.