Lead Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and guide the Medical Assistant Team

• Ensure excellence in clinical services, operational efficiency, and a high-quality patient experience

• Manage performance expectations for Medical Assistants, including KPIs, feedback, performance reviews, and improvement plans

• Maintain a patient caseload while coordinating care with a multidisciplinary treatment team and external providers

• Oversee MA scheduling and develop coverage plans to guarantee smooth workflow and patient safety

• Utilize data insights to inform feedback and support leadership decisions

• Identify training requirements and organize training sessions

• Collaborate with the Senior Medical Service Manager to facilitate the Monthly MA huddle and support the monthly Med Support Team meeting

• Provide administrative oversight, logistical assistance, and patient coverage for those assigned to direct reports

• Review and approve time-off and expense requests in Ramp

• Assist in the recruitment and onboarding of new MA Team members; create onboarding plans

• Develop and promote growth plans for supervisees

• Complete medical staff tasks such as data entry, faxing, scheduling, and gathering outside priority records

• Maintain and update patient medical records, including vital signs entry and document uploads

• Monitor medical team chat channels, respond to inquiries, and engage appropriate medical staff for patient and family needs

• Follow up on requested testing to ensure patients adhere to provider recommendations

• Coordinate care with external providers, including primary care physicians and student health centers

• Perform additional duties as assigned

⛳️ Requirements

• CCMA (Certified Clinical Medical Assistant) or equivalent certification is strongly preferred

• Minimum of 4 years of experience in a Med Support role

• Previous experience in direct people management or mentoring is preferred

• At least 1 year of experience in behavioral/eating disorders is required

• Preferred experience in virtual care

• Highly organized and proficient administrator

• Excellent communicator with a strong commitment to confidentiality

• Proficient in navigating electronic medical records

• Ability and readiness to adapt to various tasks as needed

• Must be an enthusiastic, strong team player

• Legally authorized to work in the United States for any employer

• Must not require employment visa sponsorship now or in the future

🏝️ Benefits

• Flexible PTO policy (recommended 3-5 weeks/year) plus 11 paid company holidays

• Generous parental leave benefits

• Competitive medical, dental, vision, life, and AD&D insurance

• Equip covers a significant portion of benefits premiums for individuals and families

• Spring Health, fully employer-paid mental health benefit through Guardian

• 5 complimentary therapy sessions and 5 complimentary coaching sessions annually for you and each of your dependents

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more

• HealthJoy, a fully employer-paid healthcare concierge platform

• 401K option available

• $500 per quarter student loan repayment for employees with less than a year of tenure

• $1,000 per quarter student loan repayment for employees with over a year of tenure

• Comprehensive training in evidence-based treatments for eating disorders

• Unlimited online courses through NetCE for therapists and medical providers

• Up to $1,000 per year stipend for continuing education

• $50 monthly stipend for home internet expenses

• Initial work-from-home stipend of up to $500

• Reload of $200 on the home office stipend at the 3-year mark and every other year thereafter

• Company laptop provided