Lead IT Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the senior technical authority for Boulevard’s systems, applications, endpoints, identity infrastructure, and the employee technology experience.

• Evaluate current systems, processes, and controls to pinpoint gaps, mitigate risks, and create a proactive, scalable IT operating framework.

• Lead enhancements across applications, integrations, workflows, self-service functionalities, and AI-driven solutions.

• Streamline onboarding, offboarding, provisioning, access governance, device management, SaaS administration, and asset lifecycle procedures.

• Develop documentation, metrics, service expectations, and support methodologies.

• Serve as an escalation point for intricate technical issues, drive root-cause analysis, and eliminate recurring operational challenges.

• Collaborate with teams in Security, People, Finance, Legal, Engineering, and other business leaders.

• Oversee vendors and technology partners.

• Assist in defining Boulevard’s long-term IT strategy, team composition, capability gaps, and investment priorities.

⛳️ Requirements

• Over 10 years of progressive experience in corporate IT, enterprise technology, IT operations, workplace technology, or related fields.

• Background in operating within a SaaS or rapidly growing technology environment.

• Proficiency in identity and access management, endpoint management, SaaS administration, asset lifecycle management, and IT service delivery.

• Capability to balance hands-on technical execution with functional leadership, mentorship, prioritization, and strategic planning.

• Proven track record in leading complex IT projects from problem identification to implementation, adoption, and operationalization.

• Experience in developing standards, controls, documentation, metrics, integrations, self-service workflows, and AI-enhanced capabilities.

• Ability to influence senior stakeholders and collaborate across various business functions.

• Familiarity with security, compliance, incident management, business continuity, and disaster recovery practices.

• A Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline is preferred; equivalent relevant experience will also be taken into account.

• Experience in vendor management, technology rationalization, contract renewals, or spend optimization is advantageous.

🏝️ Benefits

• 401(k) match

• Dental insurance

• Medical insurance

• Vision insurance

• Life insurance

• Flexible vacation day policy

• Fully remote work

• Monthly work-from-home stipend

• Family planning resources and specialized support programs

• Equity

• Boulevard Bucks Learning and Development program