Lead GTM Engineer, Post-Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the technical architecture that supports ECI’s customer success, retention, and renewals strategy.

• Develop workflows, automation, and AI functionalities that track customer health, assess risks and opportunities, and facilitate next-best actions.

• Recognize and re-engineer repetitive operational processes within Customer Success, Renewals, Professional Services, and Support.

• Convert operational data into actionable customer insights for health scoring, churn-risk assessment, expansion opportunities, and proactive engagement.

• Create and manage integrations across Salesforce, customer success platforms, AI technologies, communication channels, and internal systems.

• Assess new AI technologies and develop internal solutions when suitable.

• Oversee the shared data model, integration strategy, automation standards, AI platform decisions, and engineering practices for post-sales.

• Establish the technical direction for GTM Engineering and collaborate with the Pre-Sales GTM Engineer to ensure a consistent customer-lifecycle architecture.

• Collaborate with business leaders to pinpoint bottlenecks, prioritize high-impact opportunities, and develop operational solutions.

⛳️ Requirements

• Over 7 years of experience in GTM Engineering, Revenue Operations, Customer Success Operations, Solutions Engineering, or a comparable technical operations position within B2B SaaS.

• Proficient in designing system architectures and working with APIs, automation platforms, AI technologies, and data models.

• Capable of writing code when necessary to implement the right solution.

• Strong knowledge of Salesforce and the interconnections of operational systems within the commercial organization.

• Systems-oriented mindset for simplifying complex processes and reducing repetitive tasks.

• Experienced in leading technical direction, influencing stakeholders, and collaborating with engineers and business leaders.

• Passion for thoughtfully applying AI to address operational challenges.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote options.

• Collaborative and innovative team culture.