Lead Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee design workstreams from inception to completion, including research and requirements gathering, detailed design documentation, prototyping, and delivery.

• Collaborate directly with clients to gain insights into their users and business needs.

• Conduct design reviews and advocate for design choices with both internal and external stakeholders.

• Work alongside engineering, data, and consulting teams to create seamless experiences.

• Continuously improve solutions based on feedback from stakeholders and users.

• Create journey maps and service blueprints that encompass interactions between human and AI participants.

• Design workflows and establish human-in-the-loop handoff moments.

• Define interaction patterns for non-deterministic systems, addressing latency, ambiguity, uncertainty, and error states.

• Set best practices for visualizing, prototyping, and assessing human/AI interactions.

• Guide projects from discovery through delivery on client engagements, including journey maps, service blueprints, flows, wireframes, and prototypes.

• Organize and conduct generative and evaluative user research, particularly focusing on trust in AI-driven functionalities.

• Facilitate workshops and collaborative co-creation sessions with client stakeholders, engineers, data scientists, and creative technologists.

• Design dashboards, enterprise web applications, and information visualizations.

• Create compelling and clear client presentations.

• Communicate design decisions with effective storytelling and rationale, fostering alignment throughout the project lifecycle.

• Champion accessibility, inclusion, and the ethical application of AI.

• Utilize AI-powered design and research tools to expedite iteration while upholding quality, judgment, and craftsmanship.

⛳️ Requirements

• 6–7 years of experience in experience design or a related discipline.

• Strong foundation in human-centered design methodologies and perspectives.

• A portfolio showcasing enterprise, consulting, or innovation-studio projects.

• Proficient in creating journey maps and service blueprints for intricate, multi-actor systems, including those involving AI agents.

• Practical experience in designing AI-driven or agentic product experiences, incorporating human/AI interaction flows, human-in-the-loop patterns, and interfaces for non-deterministic behavior.

• Capability to design and execute generative and evaluative research and convert insights into actionable plans with developers and product managers.

• Proficient in Figma or comparable design tools.

• Ability to produce low- to high-fidelity prototypes, including functional models of AI-assisted interactions.

• Comfortable leading co-creation sessions and presenting ideas to clients.

• Exceptional communication skills in English.

• Strong abilities in information design and visual communication.

• Preferred: experience in enterprise and agency/consulting settings.

• Preferred: knowledge of IT infrastructure or other complex technical domains.

• Preferred: background in human behavior, change management, or applied social sciences.

• Preferred: data science or AI/ML experience, especially in collaboration with AI engineering teams.

• Preferred: familiarity with AI-assisted design and prototyping tools like Figma Make, Miro AI, or Lovable.

• Preferred: specialization in service design, user experience/interaction design, interface design, information architecture, data visualization, or conversational and agentic interfaces.

🏝️ Benefits

• Discretionary annual bonus program based on performance.

• Medical and dental insurance coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

• Practical experience and learning opportunities.

• Certification opportunities across major platforms.

• Employee learning programs and access to certifications from Microsoft, Google, Amazon, and Skillsoft.

• Company-wide volunteering and giving platform.

• Inclusion Networks and workplace support.

• Comprehensive benefits for employees and their families.