Lead Enterprise Salesforce Architect

This is a fully remote position, open to applicants in District of Columbia, +8 more states.

📋 Description

• Oversee technology and strategic solution engagements across various workstreams that include CDP/DMP, data onboarding and activation, big data strategy, and analytics on the Adobe Experience Platform.

• Cultivate a comprehensive understanding of clients’ digital experience strategies, online business models, and customer objectives.

• Execute data integrations that support client use cases and customer journeys.

• Offer expert consulting services to both clients and potential clients.

• Collaborate with internal teams and vendor partners to create solutions that integrate data, technology, partners, integrations, and analytics.

• Manage multiple client relationships as the primary daily point of contact.

• Guide teams through integration projects that involve multiple partners.

• Conduct business analysis to derive strategic insights and business strategies from analytics outputs.

• Establish trust and build relationships with clients as well as internal and external partners.

• Track engagement progress and maintain an account status dashboard that summarizes workstreams.

• Analyze client processes and operational issues, recommending strategies for improvement.

• Develop presentations and slideware to communicate findings and strategies.

• Lead client business reviews to ensure alignment and success.

• Ensure the successful delivery of commitments made to clients.

• Manage and mentor digital solutions specialists.

• Keep abreast of trends in the digital marketing landscape.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent work experience.

• A minimum of 5 years’ experience with customer data, marketing technology, or digital experience platforms.

• Deep expertise in Adobe Experience Platform (AEP), Real-Time Certified Data Professional, and Adobe Experience Cloud.

• Proficient in data ingestion, identity resolution, audience activation, data governance, and personalization.

• Demonstrated experience leading 2 or more end-to-end AEP implementations as a Technical Architect, responsible for solution design, integrations, and delivery.

• Hands-on experience with at least three of the following: CDPs, DMPs, CRM, Marketing Automation, Omnichannel Personalization, AdTech, CMS, and analytics.

• Familiarity with enterprise platforms such as Adobe, Salesforce, Oracle, Microsoft, or similar ecosystems.

• Experience with REST APIs, cloud architectures, data integration, security protocols, and the management of structured and unstructured data.

• Proven ability to design customer data models, database solutions, and scalable data architectures.

• Proficient in SQL, ETL/ELT processes, API integrations, and tools like Postman.

• Demonstrated ability to lead technical teams, enhance project delivery, and mentor team members.

• Exceptional communication and stakeholder management skills, including the ability to present to both technical and executive audiences.

• Capable of managing multiple priorities and delivering complex projects in fast-paced, global environments.

• Experience leading large-scale, cross-functional projects involving multiple partners and workstreams.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• Ability to work from a dedicated space without interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Dedicated home workspace arrangement.

• Remote work arrangement with occasional travel to Humana offices for training or meetings.