Lead Engineer, Order Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the technical strategy for systems that facilitate checkout, order creation, lifecycle management, fulfillment orchestration, and integrations with both internal and external partners.

• Lead intricate Order Management projects from the initial discovery and technical design phase through implementation, production launch, and post-launch analysis.

• Develop and construct dependable, stateful services and workflows with an emphasis on correctness, data consistency, scalability, and robust failure and recovery mechanisms.

• Assess and document various technical options, constraints, and trade-offs.

• Maintain a balance between immediate delivery and long-term maintainability, system simplification, technical debt reduction, and engineering efficiency.

• Collaborate with Product, Engineering, Inventory, Fulfillment, Client Experience, Operations, and other cross-functional teams.

• Define project scope, milestones, estimates, dependencies, success metrics, and potential delivery risks.

• Build, manage, and continuously enhance mission-critical systems utilizing the engineering ecosystem.

• Enhance engineering and operational excellence through automated testing, observability, safe rollout and rollback strategies, incident management, remediation, code reviews, design evaluations, and mentorship.

• Leverage AI-assisted development tools for discovery, implementation, testing, debugging, documentation, and problem resolution.

• Assess and integrate AI capabilities, engineering tools, and technologies that boost productivity, reliability, and quality of delivery.

⛳️ Requirements

• Over 5 years of experience in software engineering.

• Proven experience in building and managing complex, business-critical backend systems, distributed systems, or workflow systems with stringent correctness and availability standards.

• Proficiency in at least one modern programming language, including but not limited to Go, Ruby, Java, or Python.

• Willingness to learn and work across multiple programming languages.

• Extensive experience with relational databases such as PostgreSQL or MySQL, encompassing data modeling, transactional semantics, schema evolution, and performance considerations.

• Experienced in operating services on major cloud platforms such as AWS, GCP, or Azure.

• Demonstrated ability to independently lead complex, multi-sprint projects from discovery and design to launch and operational follow-up.

• Capable of translating ambiguity into clear technical guidance and measurable results.

• Strong written and verbal communication skills.

• Ability to translate technical complexities into business outcomes.

• Effective collaboration with Product, Engineering, Operations, and both technical and non-technical stakeholders.

• Capacity to mentor engineers and elevate the technical standards.

• Appreciation for automated testing, continuous delivery, observability, safe releases, reliability, and learning from incidents.

• Proficiency with AI-assisted software development tools such as ChatGPT, GitHub Copilot, or similar technologies.

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience.

• Preferred: experience in e-commerce, order management, payments, inventory, logistics, fulfillment, or other high-throughput transactional domains.

• Preferred: experience in designing third-party integrations and managing partial failures, latency, consistency, recovery, and operational constraints related to partners.

• Preferred: familiarity with Golang, Ruby on Rails, PostgreSQL, AWS, Kafka, Temporal, and Datadog.

🏝️ Benefits

• Competitive salary.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Additional benefits.

• Eligibility for annual bonuses.

• Grants of restricted stock units for new hires and ongoing, based on employee and company performance.

• Opportunities for meaningful career advancement.

• Comprehensive benefits package.

• Equity offerings.