Lead Director – Solution Delivery

This is a fully remote position, open to applicants in Connecticut, +16 more states.

📋 Description

• Oversee the Solutions Delivery function for both standardized analytics products and tailored engagements with pharmaceutical manufacturers.

• Take responsibility for comprehensive delivery governance, including timelines, scope, quality standards, and commitments to clients.

• Lead transitions from contract signing to execution and ensure readiness for implementation.

• Coordinate cross-functional teams to clarify roles, set milestones, define deliverables, and establish success metrics.

• Create scalable delivery standards, deployment methodologies, and consistent execution practices.

• Act as a senior escalation point for issues related to clients, cross-functional teams, and operational challenges.

• Promote the commercialization and adoption of analytics solutions.

• Develop frameworks for go-to-market strategies, implementation playbooks, and models for partner enablement.

• Identify, assess, recruit, and enhance strategic partnerships.

• Manage client satisfaction, relationship oversight, business value, and account growth.

• Handle multiple client engagements simultaneously, including capacity planning, resource utilization, and portfolio performance.

• Implement operational procedures, governance frameworks, engagement playbooks, templates, metrics, and reporting systems.

• Observe and analyze portfolio financial performance, including revenue realization, profitability, margins, forecasting, and business reviews.

• Recognize opportunities for cross-selling and upselling within current accounts.

• Collaborate with teams in Commercial, Product, Data, Analytics, Strategy, Operations, Legal, and external partners.

• Provide matrixed leadership, coaching, and support to engagement managers, analysts, and delivery teams.

• Assist in executive reviews, business planning, strategic planning, product adoption, and initiatives aimed at client success.

⛳️ Requirements

• Over 10 years of advanced experience in consulting, pharmaceutical services, healthcare analytics, data delivery, business intelligence, product commercialization, strategic partnerships, or leadership in client engagement.

• Deep understanding of the commercial, market access, medical, patient engagement, and analytics requirements of pharmaceutical manufacturers.

• Proven experience in managing complex, multi-project portfolios with accountability for delivery results and client satisfaction.

• Demonstrated success in leading large-scale client engagements, strategic partnerships, and commercialization efforts.

• Experience supervising cross-functional teams and managing extensive analytics or consulting projects.

• Proven ability to create scalable operating models, implementation frameworks, and delivery organizations.

• Strong knowledge of project governance, delivery operations, performance assessment, and process optimization.

• Excellent executive presence, stakeholder management, and leadership skills within an organization.

• Bachelor’s degree in Business Administration, Data Science, Business Analytics, Informatics, Healthcare Administration, or a related discipline.

• Preferred experience in managing financial performance, including revenue realization, margin management, forecasting, P&L accountability, and operational efficiency initiatives.

• Experience with consulting firms, technology partners, or organizations in the healthcare ecosystem is preferred.

• Strongly preferred experience in the pharmaceutical manufacturers, healthcare services, or life sciences industries.

• A Master’s degree is preferred.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being

• CVS Health bonus, commission, or short-term incentive program

• Equity award program