Lead Director – Digital Product, Clinical Documents & Care Delivery Products

This is a fully remote position, open to applicants in United States, +45 more locations.

📋 Description

• Lead the strategic direction and implementation of technology products related to clinical documentation, in-clinic and virtual care encounters, in-basket management, and asynchronous care.

• Collaborate with clinical and business operational leaders to develop comprehensive technology pathways that ensure safe and high-quality outpatient care.

• Manage multidisciplinary teams that include product managers, Epic analysts, software engineers, data scientists, and UI/UX designers.

• Convert clinical vision into scalable technology roadmaps that prioritize patient outcomes, safety, and the experiences of patients and care teams while reducing costs.

• Work alongside healthcare delivery leadership to create efficient and safe care models that minimize administrative burdens.

• Act as a strategic advisor to CVS HCD business stakeholders regarding care model strategies.

• Lead cross-functional technology teams in identifying and implementing effective technology solutions.

• Define shared outcome metrics aligned with clinical quality, patient experience, and financial performance.

• Transform clinical concepts into problem statements, product specifications, and Epic/technology architectures.

• Supervise the complete technology design process, including technical requirements and technology development.

• Integrate claims data, remote monitoring, health plan feeds, and other external data sources into internal Epic workflows.

• Manage the technology lifecycle from discovery through solutioning, development, deployment, and measurable results.

• Establish feedback loops and cycles for iterative improvements.

• Ensure that solutions are scalable across Value-Based Care and Fee-for-Service frameworks.

• Lead, mentor, and cultivate high-performing product and cross-functional technology teams.

• Promote a culture of curiosity, resilience, problem-solving, and enjoyment.

⛳️ Requirements

• A Bachelor’s degree is required.

• Over 10 years of progressive leadership experience in healthcare operations, clinical technology product management, and enterprise EHR implementation, particularly with Epic.

• In-depth knowledge of value-based care models and retail health.

• Practical experience with Epic EHR workflows and module configurations.

• Proven ability to translate operational needs into Epic builds.

• Understanding of how external health data enhances EHR clinical workflows.

• Strong familiarity with clinical operations and Quality Improvement methodologies.

• Knowledge of Value-Based Care and Fee-for-Service operational dynamics.

• Understanding of medical cost initiative care pathways.

• Successful history of leading cross-functional teams to implement high-scale technology-driven clinical interventions.

• Established track record of collaboration with primary care delivery networks, retail clinics, and/or value-based care organizations.

• A graduate degree and/or clinical background (RN, MD, DO, NP, PA) is preferred.

• Qualified candidates with arrest or conviction records will be considered in line with applicable federal, state, and local laws.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.