Lead Director Digital Product – Chronic Condition Management

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Oversee the technology product strategy and comprehensive execution for chronic condition initiatives, including Compass Rose programs.

• Collaborate with Clinical Documentation, Clinic Operations, Quality & Stars, and Digital business technology sectors.

• Work alongside clinical and business operational leaders to design comprehensive technology pathways that ensure safe, high-quality outpatient care.

• Lead diverse teams consisting of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers.

• Convert clinical visions into scalable technology roadmaps that prioritize patient outcomes, safety, care team experience, and cost reduction.

• Collaborate with healthcare delivery leadership to develop efficient and safe care models while minimizing administrative burdens.

• Act as a strategic thought partner for CVS HCD business stakeholders in defining care model strategies.

• Propel cross-functional technology solutions and oversee end-to-end product execution.

• Set up shared outcome metrics linked to clinical quality, patient experience, and financial performance.

• Transform clinical concepts into problem statements, product specifications, and Epic/technology architectures.

• Manage the entire technology lifecycle from problem identification through solution formulation, development, implementation, and outcome measurement.

• Establish feedback mechanisms and cycles for continuous improvement.

• Scale solutions across Value-Based Care and Fee-For-Service delivery settings.

• Lead, mentor, and develop high-performing product and cross-functional technology teams.

• Cultivate a culture of curiosity, resilience, problem-solving, joy, and high engagement.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• A graduate degree and/or clinical background is preferred (RN, MD, DO, NP, PA).

• 10+ years of advancing leadership experience in healthcare operations, clinical technology product management, and enterprise EHR implementation, particularly Epic.

• Proficiency in value-based care models, retail health, and Epic as a fundamental care delivery platform.

• Demonstrated ability to communicate, influence, and build trust with senior executives and frontline staff.

• Practical experience with Epic EHR workflows and module configurations.

• Experience in translating operational needs into Epic builds.

• Understanding of how external health data enhances EHR clinical workflows.

• Extensive familiarity with clinical operations, Quality Improvement methods, Value-Based Care models, Fee-For-Service operational dynamics, and medical cost initiative care pathways.

• Proven track record of guiding cross-functional teams to implement large-scale, technology-driven clinical interventions.

• Exceptional analytical skills and the ability to turn ambiguous clinical issues into structured problem statements.

• Proven capability to lead and develop high-trust teams.

• Established history of collaborating with primary care delivery networks, retail clinics, and/or value-based care organizations to enhance medical cost trends and clinical care pathways.

🏝️ Benefits

• CVS Health bonus, commission or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.