Lead Development Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Engage and connect with each customer.

• Generate leads while ensuring a superior customer experience.

• Make outbound calls to qualify prospects and inform them about Dexcom products.

• Address healthcare provider customer inquiries by establishing rapport, identifying needs, and taking timely strategic actions.

• Complete lead conversions by gathering necessary information from healthcare providers.

• Clarify the features and benefits of the Dexcom system and offer recommendations for prescribing and obtaining Dexcom CGM.

• Provide clear and concise answers to inquiries from healthcare providers.

• Connect healthcare providers with field sales teams as necessary.

• Comply with client and regulatory laws, including HIPAA guidelines, FDA-approved usage, and documentation requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• Typically requires a minimum of 2-4 years of relevant experience.

• High School diploma/certificate or equivalent is required.

• A self-starter with a positive attitude and excellent interpersonal skills.

• Outstanding customer service skills demonstrated through active listening.

• A proactive, patient, empathetic, and understanding approach to resolving issues.

• Commitment to client and regulatory compliance laws, including HIPAA.

• Ability to build strong relationships and adapt in a fast-paced, growing environment.

• Strong logical problem-solving abilities.

• Availability to work various shifts.

• Proficient in using Windows operating systems.

• Predictable and reliable attendance is essential.

• 3-4 years of experience in customer service and insurance benefits is preferred.

• Excellent oral and written communication skills are preferred.

• A technical background is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Willingness to travel 0-5% is required.

🏝️ Benefits

• A comprehensive benefits program.

• Opportunities for growth on a global scale.

• Career development through in-house training programs and/or qualified tuition reimbursement.

• Front-row access to life-changing CGM technology.

• A home office workplace.

• A hybrid working environment may be available for employees within commuting distance of a Dexcom site.

• A flexible workplace option may be available.