Lead Demo Architect

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take responsibility for the complete asset readiness for both new and existing product capabilities.

• Oversee environments, integrations, synthetic data, reliability assessments, and fallback strategies.

• Develop engaging prototypes utilizing LLM agents.

• Create reference flows that clarify complex capabilities.

• Link product capabilities to distinct customer outcomes.

• Collaborate with the go-to-market team to comprehend intricate customer business challenges.

• Design self-service experiences using Docusign's platform.

• Convey the value and advantages of Docusign's offerings through a captivating narrative.

• Report as an individual contributor to the Senior Manager, IAM Solutions.

⛳️ Requirements

• Proven experience with various enterprise software platforms such as Slack, Salesforce, Gong, and Glean.

• Familiarity with visualization tools like Looker and Tableau.

• Experience with AI interoperability.

• Ability to adhere to a structured design process, whether as part of a multi-person team or independently.

• Experience in maintaining deliverables and establishing technical environments.

• Proven track record of creating innovative tools for managing deliverable libraries.

• Strong cross-functional communication skills with Product Management, Product Marketing, Solution Consulting, and Services teams.

• Deep understanding of the core Docusign platform, encompassing current and future features.

• Over 8 years of experience in a pre-sales demo engineering environment.

• Bachelor's degree in Computer Science with a significant focus on AI tools, or a related field, or equivalent relevant work experience.

• Proficiency in delivering software demonstrations both in-person and virtually.

• Experience with technical business documentation, including workflow diagrams, proposals, SOWs, RFPs, and RFIs.

• Ability to engage with employees across all organizational levels.

• Familiarity with enterprise-class ERP, CRM, and ECM systems.

• Skills in AI innovation, including multi-agent solution design, skills development, multi-step workflows, APIs/integrations/MCP, testing, and validation.

• Experience with tools such as Cursor, Claude Code, and Windsurf.

• Strong verbal and written communication abilities.

• Willingness to travel as needed, not exceeding 20%.

• Creative skills and technical curiosity to explore new technologies and enhance deliverables and creation methods.

• Openness to challenge the status quo and continuously refine deliverables and practices.

• Must currently be authorized to work in the United States on a full-time, permanent basis without current or future sponsorship.

🏝️ Benefits

• Variable incentive pay or company bonus plan based on role and performance.

• Restricted Stock Units (RSUs).

• Paid time off and company holidays.

• Up to six months of paid parental leave.

• Comprehensive health benefits plans, including options for 100% employer-paid and minimal employee-contribution plans from day one.

• Retirement and pension programs with potential employer contributions.

• Coaching, online courses, and education reimbursements.

• Paid compassionate care leave.