Customer Enablement Architect

This is a fully remote position, open to applicants in California.

📋 Description

• Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts for the designated Americas Business Unit.

• Collaborate with sales and customer success teams to position learning as a crucial factor for customer adoption, renewal, and growth.

• Convert customer objectives into customized enablement programs that expedite transformation and ROI.

• Oversee the complete lifecycle of customer training initiatives, from discovery and design to execution and post-program evaluation.

• Perform learning diagnostics to pinpoint skill gaps and adoption challenges, leveraging data to create training strategies.

• Provide blended learning experiences, encompassing virtual, classroom, and on-demand formats.

• Monitor and report on enablement success metrics, including adoption rates, renewal influence, and revenue impact.

• Mentor peers within the Learning & Enablement organization and disseminate best practices.

• Collaborate across functions with Sales, Field Engineering, Professional Services, Scaled User Enablement, account executives, engagement managers, and solution architects.

• Position Databricks training and certification programs as strategic investments in customers’ data and AI journeys.

⛳️ Requirements

• Demonstrated success in selling and implementing learning solutions within enterprise accounts, preferably in software or cloud technology.

• Experience with quota responsibilities is essential.

• In-depth knowledge of the Americas enterprise landscape, industry verticals, and cultural subtleties in customer engagement and training adoption.

• Strong expertise in program management, enablement strategy, and learning & development design.

• Ability to influence executive stakeholders and secure buy-in for training as a catalyst for digital transformation and ROI.

• Exceptional communication, relationship-building, and consultative sales skills.

• Proficiency in English.

• Results-oriented mindset that balances customer satisfaction with revenue objectives.

• Quick learner of new technologies with the capacity to devise creative solutions to region-specific customer challenges.

• Proven ability to identify regional opportunities and establish scalable enablement frameworks.

• Must be based in the US.

🏝️ Benefits

• Eligibility for annual performance bonuses.

• Equity participation opportunities.

• Comprehensive benefits and perks (specific regional details provided via employer benefits documentation).