This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and direct the Hyperion application support team

• Guarantee round-the-clock operational availability, incident resolution, service delivery, and ongoing enhancement of Oracle Hyperion environments

• Serve as the main escalation contact for critical issues

• Collaborate with business units, infrastructure, vendors, Oracle support, and stakeholder teams to uphold SLAs

• Lead a 24x7 Hyperion support team across various shifts and locations

• Handle incidents, service requests, problem management, and change initiatives

• Address issues related to Hyperion Planning, HFM, Essbase, Financial Reporting, and EPM

• Monitor application health, performance metrics, and batch processing

• Promote SLA adherence, root cause analysis, and preventive measures

• Oversee resource allocation, shift schedules, knowledge management, and team development

• Assist with upgrades, patching, and compliance with regulatory/audit standards

⛳️ Requirements

• Extensive experience with the Oracle Hyperion/EPM suite (Planning, HFM, Essbase, FR, Shared Services)

• Demonstrated experience leading application support teams in a 24x7 setting

• Proficiency in incident, problem, and change management (ITIL)

• Strong skills in stakeholder management, communication, and issue escalation

• Background in production support, monitoring, and performance diagnostics

• Over 8 years of experience in Hyperion/EPM and team leadership/support management roles

🏝️ Benefits

• Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic

• Accommodation available for disabilities or special needs