Lead Cloud Onboarding Architect

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead the Guided Setup for complex and strategically significant enterprise accounts, focusing on data warehouse/repository configuration, SSO, RBAC/SCIM, and user access milestones.

• Act as the senior technical escalation point for issues related to PrivateLink, OAuth, SSO, networking, and identity.

• Collaborate with customer technical stakeholders and administrators to evaluate environments, identify risks, and facilitate successful configurations.

• Proactively anticipate obstacles and formulate resolution plans.

• Make scoping decisions regarding Guided Setup, Customer Solutions Engineering, Product, and post-onboarding activities.

• Ensure that complex engagements adhere to customer experience, documentation, and technical quality standards.

• Mentor and coach members of the Cloud Onboarding Architect I/II team.

• Enhance setup checklists, playbooks, kickoff materials, troubleshooting guidance, and internal documentation.

• Transform engagement patterns into repeatable processes, tools, documentation, or product feedback.

• Address recurring setup blockers by driving them towards documentation, process improvements, enablement, or product resolutions.

• Represent setup in discussions with Engineering, Product, and Design regarding bugs, feature requests, onboarding user experience, PrivateLink, and network architecture.

• Collaborate with Customer Solutions Engineering and Training teams.

• Incorporate enterprise customer feedback into discussions on product usability, administration, security, and onboarding.

• Utilize data and customer insights to enhance setup time and activation readiness.

⛳️ Requirements

• Extensive hands-on experience with dbt (minimum 2-3 years) as an account administrator and data practitioner.

• Previous experience as a Cloud Onboarding Architect, Implementation Consultant, or in a directly equivalent role.

• Proficient administrative-level knowledge of Snowflake, Databricks, BigQuery, or Redshift.

• Proficient administrative-level knowledge of GitHub, GitLab, or Azure DevOps.

• Proficient administrative-level knowledge of Okta, Entra ID, or Google identity providers, including SSO, SAML, and OAuth.

• Proven track record of mentoring or coaching less experienced colleagues.

• Capability to manage ambiguous, cross-functional issues and develop playbooks.

• Excellent written and verbal communication skills.

• Ability to customize white-glove setup experiences based on account size and strategic significance.

• Strong customer judgment, balancing technical accuracy with timelines and business priorities.

• Experience with PrivateLink or secure connectivity is a plus.

• Experience in internal enablement or documentation is a plus.

• Familiarity with Rocketlane or similar project/time-tracking tools is a plus.

• dbt Architect certification is a plus.

🏝️ Benefits

• 100% employer-covered medical insurance.

• Generous paid time off, including vacation or flexible/unlimited vacation based on role and country.

• Paid sick leave.

• Inclusive parental leave policy.

• Paid holidays, including a Global Week of Rest at the year's end.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company-hosted virtual happy hours, complimentary food, and enjoyable team-building activities.

• Monthly cell phone stipend.

• Access to an innovative mental health support platform that offers therapy, coaching, and self-guided mindfulness exercises for covered employees and their dependents.