Lead Analyst, Commercial Data & AI - Orthopedics

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Assist in the comprehensive analytical and AI enablement workstream for DePuy Synthes' global Commercial systems and operations.

• Develop and manage customer data assets, which include source-of-truth datasets, data definitions, quality monitoring, documented logic, and reproducibility.

• Oversee and enhance data accuracy, completeness, and consistency across various systems.

• Prototype and assess generative AI use cases such as message variant generation, subject line testing, content summarization, and agent-assist, ensuring the implementation of guardrails, human validation, and measurement.

• Collaborate on analytics intake and prioritization for CRM and other Commercial platforms.

• Convert ambiguous business inquiries into structured hypotheses, analytical plans, and deliverables.

• Establish and standardize KPI frameworks while translating business requirements into clean, usable data models.

• Convey data structure insights to leaders and cross-functional partners.

• Ensure adherence to data privacy, consent, security, and AI governance policies; identify bias and fairness risks and suggest mitigations.

• Mentor analysts on analytical rigor, SQL best practices, and experimentation, all while ensuring data quality, governance, and reproducibility.

⛳️ Requirements

• A minimum of 5 years of experience in analytics, data science, or marketing/customer analytics, including practical CRM/lifecycle measurement.

• Proficient SQL skills (including complex joins, window functions, and CTEs) and experience working with large-scale, complex datasets.

• Demonstrated hands-on experience with Alteryx Designer to build, automate, and enhance end-to-end data workflows.

• Strong capability to clean, blend, and transform large, intricate datasets from various sources.

• In-depth knowledge of Orthopaedics products, procedures, and customer profiles.

• Experience in translating business questions into hypotheses, analytical methods, and clear recommendations on optimal data structure to fulfill stakeholder needs.

• Ability to collaborate effectively with cross-functional stakeholders and influence without direct authority.

• Familiarity with data privacy concepts relevant to CRM (including consent, suppression, and PII handling) and comfort operating within governance controls.

• Exceptional written and verbal communication skills; capable of creating executive-ready materials.

• Preferably experienced with CRM and Commercial platforms (e.g. Salesforce Life Science Cloud, Marketing Cloud, Movemedical, Tableau Server).

• Preferably experienced with cloud data warehouses (e.g., Reltio, AWS, Snowflake, SAP, Redshift, Databricks).

• Preferably experienced with customer identity resolution, attribution approaches, and performance concepts.

• Preferably has hands-on experience evaluating or implementing GenAI solutions (including prompting, retrieval-augmented generation, evaluation/guardrails).

• Preferably experienced with BI tools (e.g., Power BI, Tableau) and semantic modeling.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in the State of Colorado – 48 hours per calendar year; for employees residing in the State of Washington – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.