Lead Analyst, Application Maintenance & Support

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take the lead in troubleshooting and resolving critical application and production support challenges.

• Conduct root cause analyses and implement long-term corrective measures.

• Work in partnership with development, infrastructure, and DevOps teams to facilitate upgrades, enhancements, and the resolution of defects.

• Champion automation initiatives and process enhancements to boost operational efficiency.

• Oversee application performance and proactively pinpoint opportunities for optimization.

• Create and maintain technical documentation, support procedures, and knowledge base entries.

• Ensure adherence to IT governance, security, and operational standards.

• Provide technical guidance and mentorship to team members.

• Assist with client implementations, upgrades, and ongoing operational tasks.

• Act as a technical subject matter expert in maintaining and optimizing complex application environments.

• Collaborate with internal teams and clients to address issues, improve processes, and enhance system reliability.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.

• In-depth experience in application support, production support, DevOps, or related technical fields.

• Demonstrated capability in troubleshooting intricate technical issues and driving resolutions within enterprise settings.

• Strong analytical and problem-solving abilities with expertise in root cause analysis.

• Proven experience in cross-functional collaboration with development, infrastructure, and business teams.

• Exceptional communication and stakeholder management skills.

• An advanced degree in a related discipline is preferred.

• Previous experience supporting financial services or fintech applications is preferred.

• Familiarity with automation tools, scripting, and methodologies for process optimization is preferred.

• Experience leading large-scale application support initiatives or projects is preferred.

• Knowledge of ITIL practices, change management, and operational governance frameworks is preferred.

• For positions based in the US, candidates receiving conditional offers must complete a drug test.

🏝️ Benefits

• A career positioned at the forefront of fintech innovation.

• Opportunities to engage with industry-leading technology and global clients.

• Professional development and pathways for career advancement.

• A flexible work environment.

• A competitive benefits package.

• A collaborative culture emphasizing innovation, accountability, and client success.