Lead Account Manager – Warehouse Automation

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Take ownership of the strategic relationship with a portfolio of clients, acting as their main point of contact for service performance, escalations, and long-term success.

• Conduct regular business reviews and governance meetings with clients, ensuring transparency regarding KPIs, system performance, ongoing actions, and improvement strategies.

• Collaborate closely with Area Managers, Maintenance teams, Product, Performance Engineering, and Support functions to address client concerns and promote operational excellence.

• Represent the voice of the customer within the organization, converting customer feedback and business requirements into actionable improvement initiatives.

• Identify risks, challenges, and opportunities within customer accounts, coordinating proactive action plans to ensure customer satisfaction and uphold contract performance.

• Facilitate customer growth by identifying upselling opportunities, service extensions, and additional value-added solutions that align with client needs.

• Manage the successful transition of customer sites from Deployment to Maintenance, guaranteeing a smooth handover and clear ownership model.

• Oversee contractual performance, service levels, and commercial commitments while ensuring alignment between customer expectations and operational delivery.

• Propel continuous improvement initiatives that boost system reliability, service quality, and the overall customer experience.

• Cultivate trusted relationships with key customer stakeholders, ranging from operational teams to senior leadership, serving as a long-term partner to their business.

⛳️ Requirements

• Experience in Account Management, Customer Success, Operations Management, Supply Chain, Logistics, Warehouse Operations, or Service Delivery.

• Strong customer-facing skills and a proven track record of managing demanding stakeholders.

• Proficient in navigating complex organizations and coordinating cross-functional teams.

• Commercial awareness with the capability to identify growth opportunities within existing accounts.

• Experience in logistics, warehouse automation, intralogistics, manufacturing, industrial services, or a similar environment is highly regarded.

• Exceptional communication, influencing, and problem-solving abilities.

• Fluent in English; additional languages are a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive benefits package, including health insurance and retirement plans.

• Supportive and inclusive work environment.