L3 Device Management – SCCM/Intune, French-speaking

This is a fully remote position, open to applicants in Czechia, +1 more country.

📋 Description

• Serve as the primary Level 3 escalation Subject Matter Expert (SME) for Microsoft Intune and SCCM/MECM.

• Take ownership of complex incident troubleshooting, problem management, and root-cause analysis.

• Design, configure, and maintain Windows 10/11 endpoint environments, including co-management and hybrid cloud architectures.

• Oversee software distribution lifecycles, application packaging, and deployment strategies.

• Manage monthly patch management timelines, quality and feature update rollouts, and security compliance reporting.

• Implement device configuration profiles, compliance policies, and Conditional Access integrations using Microsoft Entra ID.

• Automate administration, compliance verifications, and configuration deployments through PowerShell.

• Mentor and coordinate Level 2 operational teams.

• Establish standard operating procedures and produce technical documentation.

• Facilitate technical workshops and operational governance meetings with client stakeholders.

• Convert business requirements into robust, scalable endpoint architectures.

• Propel modernization efforts towards co-managed and cloud-native device environments.

⛳️ Requirements

• Over 5 years of enterprise experience in managing, deploying, and supporting mission-critical Windows endpoint environments (Windows 10/11).

• Expert-level proficiency in Microsoft Intune and SCCM/MECM, including hybrid and co-managed structures.

• Hands-on experience in application lifecycle management (Win32, MSI, MSIX), OS deployment (OSD), enterprise patch management, and security hardening.

• Practical knowledge of Microsoft Entra ID (Azure AD), device enrollment techniques, and group policies.

• Strong skills in PowerShell scripting and task automation.

• Demonstrated experience as a 3rd-level technical lead.

• Excellent stakeholder management, root-cause problem resolution, and cross-team collaboration skills.

• Professional proficiency in French (B2/C1 level).

• Working proficiency in English.

• Relevant industry certifications such as Microsoft Certified: Endpoint Administrator Associate (MD-102) or related credentials are preferred.

• Direct experience with Windows Autopilot deployment and transitions to cloud-native endpoint management is preferred.

• Familiarity with ITIL-aligned service management platforms like ServiceNow and global managed services environments is preferred.

• Willingness to participate in scheduled on-call rotations or provide out-of-hours operational support.

🏝️ Benefits

• Flexible and supportive work environment.

• Focus on well-being.

• Opportunities for professional certifications and qualifications.

• Clear career development paths and tailored development goals.

• Be Well programs that promote financial, mental, physical, and social health.

• Cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon.

• Access to coaching and hands-on experiences.

• Continuous feedback and tools for career progression.

• Fully remote work arrangement.