L2 Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address intricate issues pertaining to Microsoft systems and applications.

• Manage escalations from Level 1 support and deliver expert-level resolutions for technical challenges.

• Collaborate with Microsoft support when necessary.

• Oversee Active Directory, Exchange, Microsoft 365, and Windows Servers.

• Diagnose and resolve complex technical problems.

• Implement updates, manage backups, and ensure system security.

• Assist with migrations and document any changes made.

• Administer Azure services and utilize PowerShell.

• Ensure compliance and perform regular audits.

• Work collaboratively with teams and mentor junior staff members.

• Improve processes and stay updated with the latest technologies.

• Review and act upon client feedback.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

• A minimum of 2-5 years of relevant experience in a similar role.

• Strong expertise in Microsoft technologies (including Microsoft EDM and others).

• Exceptional troubleshooting capabilities.

• Ability to provide timely and efficient technical support and resolve requests.

• Excellent communication skills for effective collaboration with international counterparts.

• Ability to perform well under pressure.

• Proficient at multitasking.

• Strong organizational skills.

• Experience in Managed Service Provider (MSP) environments is highly preferred.

• Relevant certifications are a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health insurance and wellness programs.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.