L1 PAM Operations Engineer – Privileged Access Management

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee PAM dashboards, alerts, scheduled jobs, and overall platform availability.

• Conduct initial assessments for failed password rotations, account synchronization, and credential access issues.

• Track the onboarding status of privileged accounts and ensure compliance with password rotation.

• Execute basic health checks on PAM services and their supported integrations.

• Identify unsuccessful jobs, access errors, and account-related exceptions, escalating unresolved issues to Level 2 support.

• Maintain operational checklists and records related to PAM monitoring.

• Log and monitor privileged access requests via approved ITSM workflows.

• Carry out authorized routine tasks for account onboarding, access updates, and credential access support.

• Validate request approvals and necessary information prior to processing access requests.

• Assist with password checkout and access troubleshooting in accordance with approved procedures.

• Track failures in password rotation and exceptions in privileged account compliance.

• Adhere to least-privilege principles and safeguard credentials using authorized systems.

• Document, categorize, prioritize, and monitor incidents and service requests in ServiceNow or similar ITSM tools.

• Conduct preliminary troubleshooting using approved runbooks and standard operating procedures.

• Escalate critical PAM alerts, access failures, and unresolved incidents within established SLAs.

• Keep accurate updates on tickets, operational records, and shift handover documentation.

• Collaborate with Level 2/Level 3, Security, Identity, Windows/Linux, and Application teams.

• Follow ITIL processes for Incident, Change, and Request Management.

• Assist in routine audit evidence collection and operational reporting.

• Ensure effective shift handovers between APAC, EMEA, and NLAM, providing uninterrupted 24/7 support.

⛳️ Requirements

• 1–3 years of experience in IT infrastructure operations, access management, service desk, or security operations.

• Basic understanding of Privileged Access Management and the security of privileged accounts.

• Familiarity with Thycotic/Delinea Secret Server or similar PAM tools.

• Comprehension of privileged accounts, password vaulting, password rotation, and access approvals.

• Fundamental knowledge of Active Directory, Windows/Linux accounts, and service accounts.

• Capability to conduct monitoring, initial troubleshooting, and ticket management following documented procedures.

• Familiarity with ServiceNow or equivalent ITSM platforms.

• Understanding of incident prioritization, SLA compliance, and escalation processes.

• Strong communication, documentation, and shift handover skills.

• Excellent attention to detail and commitment to security policies.

• Exposure to CyberArk or BeyondTrust PAM solutions.

• Basic knowledge of PowerShell or scripting.

• Understanding of MFA, least privilege principles, access reviews, and audit trails.

• Familiarity with monitoring password rotations and onboarding privileged accounts.

• ITIL Foundation certification or equivalent knowledge is preferred.

• Exposure to enterprise security monitoring and compliance operations.

🏝️ Benefits

• Dynamic work environment with robust customer and partner networks.

• Culture that fosters innovation, collaboration, and continuous learning.

• Diverse and inclusive workplace.

• Equal opportunity employer.