Korean Customer Support Agent - Gaming

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Assist players by addressing game-related inquiries and providing exceptional customer service.

• Examine game-related problems utilizing the ticketing system.

• Handle player questions through email and chat; phone calls are not included.

• Work collaboratively with internal teams on project-related tasks.

• Offer insights to the development team as the representative voice of the product.

• Engage in a completely online and remote recruitment process, which includes Google Meet interviews and assessments in Korean and English.

⛳️ Requirements

• Outstanding Korean language proficiency, particularly in written form.

• Fluent and confident in Korean at a C1-C2 level.

• Business-level English skills; capable of using English daily with colleagues.

• Proficient in MS Office or Google Suite applications.

• Availability to work full-time, 5 days a week, potentially including Saturdays and Sundays.

• Flexibility to work shifts: 09:00–18:00 KST, 17:00–02:00 KST, or 01:00–10:00 KST.

• A keen interest in video games.

• Customer service experience is advantageous but not mandatory.

• A passion for video games is beneficial but not necessary.

🏝️ Benefits

• Four National Insurances.

• Group Health Insurance.

• Annual leave.

• Paid Sick Leave.

• Paid Marriage Leave.

• Seasonal Gift Bonus.

• Employee Assistance Program.

• Comprehensive training.