Knowledge Management Specialist

This is a fully remote position, open to applicants in Mexico, +3 more states.

📋 Description

• Oversee the maintenance of the company's Knowledge Base by routinely reviewing and updating policy and procedural documentation.

• Publish and manage documentation on SharePoint to ensure usability and accessibility.

• Ensure proper document categorization, tagging, and version control.

• Research and implement tools aimed at enhancing documentation efficiency and engagement.

• Create, update, and sustain formal policy documents and standard operating procedures.

• Initiate conversations about documentation to gather necessary information promptly.

• Conduct regular reviews to confirm documentation accuracy, relevance, and completeness.

• Convert operational workflows into clear and structured documentation.

• Independently generate high-quality knowledge assets that require minimal quality assurance revisions.

• Capture both explicit and tacit knowledge from stakeholders and subject matter experts.

• Collaborate with the Process Analysis Team to document new or updated processes.

• Consistently apply templates, standards, and formatting guidelines.

• Assist with the training and onboarding documentation requirements.

• Collect feedback and continuously enhance the quality and usability of documentation.

• Utilize AI tools for drafting, editing, synthesizing, and standardizing content, verified by human oversight.

• Facilitate knowledge sharing through SharePoint in partnership with UX team members.

⛳️ Requirements

• Excellent writing and information organization skills.

• Strong attention to detail and a sense of ownership.

• Experience in maintaining documentation within a shared system or repository.

• Proactive in communication and follow-up.

• Ability to interpret and document complex processes.

• Knowledge of version control and document governance.

• Minimum of 2 years' experience in creating and maintaining SOPs, policies, or procedural documentation.

• At least 2 years' experience working with knowledge management systems, ideally SharePoint or a similar repository.

• Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or a related field, or equivalent professional experience.

• Proficient in Microsoft 365 Business Standard.

• Familiar with Microsoft SharePoint.

• Experience with Microsoft Teams.

• Skilled in Microsoft Visio.

• Knowledge of Workday.

• Proficient in Zendesk.

• Experience with AI-assisted writing and research tools such as Microsoft Copilot or similar.

• Requirements for English and Spanish language proficiency.

• Application documents and forms must be completed in English.

• Resume must be submitted in .DOC format.

🏝️ Benefits

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Competitive salary.