Key & Strategic Account Manager, Grocery & Retail

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee and cultivate relationships with a portfolio of essential grocery and retail accounts, including major supermarket chains.

• Onboard and provide training for both new and existing stores, including addressing any troubleshooting needs.

• Create and execute account plans that encompass expansion opportunities, marketing initiatives, and enhancements to customer experience.

• Lead or engage in negotiations with key accounts.

• Draft proposals for contracts with prospective partners.

• Prepare, elucidate, and follow up on management reports, including those related to sales performance.

• Offer guidance to key accounts on optimizing the use of Just Eat solutions and offerings, such as Discounts, Deals, and Stamp Cards.

• Engage in the transfer of local and global best practices and training.

• Collaborate with the Grocery & Retail team to advance the segment within Just Eat Switzerland.

• Meet commercial targets and enhance overall customer satisfaction.

⛳️ Requirements

• Demonstrated success in managing strategic or enterprise accounts within the retail, gastronomy, or service-oriented sectors.

• Native German speaker.

• Professional proficiency in English.

• Knowledge of Italian and French is highly valued.

• Proven history of surpassing targets and achieving results.

• Client-centric approach that prioritizes partner needs and advocacy.

• Agile mindset with the ability to adapt in rapidly changing business environments.

• Entrepreneurial spirit coupled with self-motivation, initiative, and a proactive attitude.

• Digitally adept with experience using G-Suite, Salesforce, or other CRM tools, as well as reporting tools and AI applications like Gemini and Claude.

• Exceptional communication, social, and networking skills.

• High degree of reliability and accountability.

🏝️ Benefits

• Paid General Abonnement (GA) for SBB and travel expenses.

• Professional equipment provided: business laptop and company mobile phone.

• Opportunities for career development with clear pathways for professional growth and advancement.

• Regular team events including team-building activities and social gatherings.

• Generous pension plan with employer contribution covering 65% of the BVG.

• Access to comprehensive training resources.

• Just Eat Pay Allowance for meal benefits.

• Quarterly incentive model (30% of compensation package).