Key Accounts Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess technician notes and images following each work order to ensure they are accurate and complete.

• Organize vendor meetings and facilitate service-related activities.

• Procure required parts and materials for work orders.

• Prepare and send customer quotes promptly.

• Update work orders in customer portals with precise information and status reports.

• Act as the primary contact for assigned accounts, managing customer relationships and inquiries.

• Collaborate with internal teams to fulfill account requirements.

• Monitor work order progress and escalate issues as necessary to uphold service standards.

⛳️ Requirements

• Over 2 years of experience in account management, customer service, or operations coordination.

• Exceptional organizational and multitasking abilities with a keen eye for detail.

• Strong written and verbal communication skills.

• Proficient in Microsoft Office Suite.

• Knowledge of customer portals or CRM systems.

• Capability to handle multiple priorities and meet deadlines in a dynamic environment.

• Customer-centric approach with strong problem-solving skills.

• Prior experience in service coordination or technical account management is preferred.

• Background in CCTV systems, security cameras, or video surveillance services is highly preferred.

• Understanding of vendor management and parts ordering procedures.

• Familiarity with quoting and invoicing processes.

• Experience in coordinating technical service work orders, resolving service issues, or collaborating with field technicians is an advantage.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• 401(k) plan with company matching contributions.

• Opportunities for career advancement and professional growth.