Key Account Performance Manager – National

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main post-sale contact for key accounts, engaging directly with clients.

• Cultivate relationships to enhance retention, satisfaction, and sustainable growth.

• Gain insights into clients’ business models, industries, competitive environments, customer journeys, and revenue goals.

• Steer the strategic direction of client campaigns aimed at achieving business results, performance, and revenue enhancement.

• Offer strategic assistance across Home Services, Legal, and QSR sectors.

• Ensure effective communication between clients and internal teams concerning goals, deliverables, timelines, and performance benchmarks.

• Recognize upsell and cross-sell opportunities.

• Perform regular performance evaluations and deliver actionable insights and recommendations.

• Collaborate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists for campaign setup and launch.

• Convert client business needs into integrated digital strategies across relevant channels.

• Track overall campaign performance and KPIs post-launch.

• Offer proactive, data-driven recommendations, along with updates on optimizations, status, opportunities, and next steps.

• Identify chances to refine campaign strategies, broaden solutions, and enhance investment.

• Maintain a minimum portfolio of $3,000,000 in business.

• Conduct monthly reporting calls and distribute reports to all clients.

• Achieve a 95% month-over-month client retention rate.

• Onboard at least one new client each month.

• Engage in regular virtual team meetings with the camera on.

⛳️ Requirements

• Over 4 years of experience in supporting digital media, key accounts, or national/strategic advertisers.

• Knowledge of paid search, paid social, programmatic, or multi-channel campaigns.

• Experience in or supporting Home Services, Legal, QSR, or other performance-driven advertising sectors is highly preferred.

• Solid understanding of digital strategies and KPIs specific to industry, customer journeys, sales cycles, and advertiser objectives.

• Capability to analyze performance data and convert findings into actionable insights and recommendations for clients.

• Excellent relationship-building, presentation, and communication abilities.

• Highly organized, with the ability to manage a portfolio of high-value accounts across various sectors concurrently.

• Proactive and consultative approach with a passion for aiding client growth.

• Experience working closely with sophisticated advertisers and key client stakeholders is preferred.

• BA/BS degree is preferred.

• Must be authorized to work in the U.S.

• Ability to participate in regular virtual team meetings with the camera on.

🏝️ Benefits

• Commission on revenue generated from directly managed post-live accounts.

• Three weeks of paid time off (PTO).

• Nine paid holidays.

• Medical, Dental, and Vision Insurance.

• 401(k) Retirement Plan.

• Casual and dynamic work atmosphere.

• Opportunities for career advancement.

• Company-provided laptop.

• Bonus program.

• Comprehensive training initiatives.

• Positive and supportive work culture.

• Opportunities for both personal and professional growth.

• Remote work setup available.