Key Account Manager – UK

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of a portfolio of key UK clients as their main contact after the sale.

• Cultivate relationships with high-level stakeholders.

• Create account strategies that encompass customer success, adoption, renewals, and growth.

• Utilize account-health indicators to proactively mitigate risks.

• Enhance customer outcomes by applying best practices in room and equipment data, BIM-linked workflows, and information transfer.

• Spot and secure opportunities for expansion across various projects, business units, and enterprise implementations.

• Seek out new client opportunities when feasible.

• Facilitate executive business reviews and commercial discussions to showcase value, ensure renewals, and enhance net revenue retention.

• Collaborate with implementation, consulting, support, product, and sales teams to provide a seamless customer experience.

• Advocate for customer needs internally and contribute insights to product development and market strategies.

⛳️ Requirements

• Minimum of five years in key account management, customer success, or similar roles in SaaS or enterprise software; ideally 7–10+ years managing senior or strategic accounts.

• Demonstrated success in retaining and growing complex, multi-stakeholder accounts, preferably in AECO, construction technology, design/BIM software, or related fields.

• Strong commercial acumen with confidence in renewals, negotiations, expansions, and relationship management.

• Relevant background in architecture, engineering, or construction, with a grasp of digital construction, BIM, building data, or owner-operator requirements, or the capability to learn swiftly.

• Alternatively, experienced construction, engineering, or architecture professionals with a solid project management or consultancy background who are interested in transitioning to account management.

• Proficient in English with excellent communication, presentation, and stakeholder management skills.

• Self-motivated, organized approach with confidence in working independently and a proactive mindset toward business development.

• Willingness and ability to travel frequently within the UK and throughout Europe.

• Experience with public-sector entities, large private owners, contractors, or consultants in the UK built environment (preferred).

• Educational qualifications in architecture, construction, or engineering (preferred); substantial experience may substitute for a degree.

• Knowledge of additional European languages (preferred).

🏝️ Benefits

• Attractive compensation package with performance-related bonuses.

• Flexible working options.

• Supportive, international team culture backed by the Nemetschek Group.