Key Account Manager – CX & Contact Center

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary contact for new clients and cultivate trustworthy, long-lasting relationships.

• Formulate strategies and take complete accountability for revenue and outcomes.

• Proactively lead new initiatives and implement them directly within the organization.

• Collaborate closely with the Head of New Business as a co-equal partner.

• Document progress and achievement of targets in a transparent manner.

• Exceed customer expectations and bring new Customer Experience (CX) / Contact Center projects to fruition.

⛳️ Requirements

• A university degree or equivalent qualification.

• Strong practical experience in sales, project management, or key account management.

• Preferably, experience in Customer Experience (CX) or Contact Center settings.

• A robust service orientation.

• Exceptional communication and persuasive skills when interacting with decision-makers.

• An independent and solution-oriented working style.

• Ability to adapt in a fast-paced environment.

• Openness to attend occasional on-site client meetings or engage in events.

🏝️ Benefits

• 100% remote work.

• Trust-based working hours.

• Flat organizational structure.

• Short decision-making processes.

• A genuine doer mentality.

• Maximum freedom to shape your role.

• Responsibility for your own ideas.

• Attractive opportunities for development.

• Permanent employment.