Key Account Manager – CX & Contact Center

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary representative for new clients and cultivate trustworthy, long-lasting partnerships.

• Formulate growth strategies and take full responsibility for revenue generation and outcomes.

• Proactively spearhead new initiatives and directly implement them within the organization.

• Collaborate closely and on equal footing with the Head of New Business.

• Clearly document progress and achievement of targets.

• Participate in occasional on-site customer meetings and engage in events.

⛳️ Requirements

• A university degree or an equivalent qualification.

• Demonstrated practical experience in sales, project management, or key account management, preferably within Customer Experience (CX) or Contact Center.

• Strong service orientation and effective communication skills when interacting with decision-makers.

• Ability to work independently with a solution-oriented approach and adaptability to thrive in a fast-paced environment.

• Openness to attend occasional on-site customer meetings or engage in events.

🏝️ Benefits

• 100% remote work (home office).

• Trust-based working hours promoting an ideal work-life balance.

• Flat organizational structures, quick decision-making processes, and a genuine can-do attitude.

• Extensive opportunities for creativity and ownership of your ideas.

• Attractive development prospects in a growing company.