Key Account Manager – Construction, BIM

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of key UK clients as their main contact post-sale.

• Cultivate relationships with senior stakeholders.

• Create account plans that encompass customer success, adoption, renewals, and growth.

• Monitor account-health indicators to proactively address potential risks.

• Enhance customer outcomes by implementing best practices in room and equipment data, BIM-linked workflows, and information transfer.

• Identify and secure expansion opportunities across various projects, business units, and enterprise implementations.

• Seek out new customer prospects when feasible.

• Lead executive business reviews and commercial negotiations.

• Showcase value, ensure renewals, and enhance net revenue retention.

• Coordinate with implementation, consulting, support, product, and sales teams.

• Advocate for customer needs internally and contribute insights to the product roadmap and go-to-market strategies.

⛳️ Requirements

• A completed degree in construction, architecture, civil engineering, or a related field.

• Extensive experience in the built environment, acquired through roles in architecture, engineering, construction, BIM, information management, or relevant consulting.

• Ideally, previous experience in customer success or account management within Construction SaaS.

• Practical knowledge of how multidisciplinary teams handle project information and execute building projects.

• Experience in managing client relationships, leading stakeholder discussions, facilitating workshops, or advising project teams.

• Ability to interpret technical or project challenges into clear recommendations and business value.

• Strong commercial acumen and a drive to oversee customer renewals, negotiations, and account expansion.

• Proficient in English with exceptional communication, presentation, and stakeholder management skills.

• Self-motivated with a structured approach, capable of working independently and proactively pursuing business opportunities.

• Willingness and ability to travel regularly throughout the UK and Europe.

• Nice to have: experience working with public-sector organizations, large private owners, contractors, or consultants in the UK built environment.

• Nice to have: familiarity with room and equipment data, building requirements, BIM-linked workflows, or information transfer.

• Nice to have: experience using or implementing dRofus.

• Nice to have: experience in software adoption, training, consultancy, or account development.

• Nice to have: proficiency in additional European languages.

🏝️ Benefits

• Flexible working arrangements.

• Competitive compensation package with performance-based incentives.

• A collaborative, international team culture supported by the Nemetschek Group.