Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, oversee, and expand strategic alliances with current chain optical accounts throughout North America.

• Achieve and surpass sales objectives through proactive account engagement, identification of opportunities, and effective customer relationship management.

• Spearhead business development initiatives, sales prospecting efforts, and engagement with targeted new accounts.

• Take ownership of annual growth targets and account performance metrics.

• Manage accounts comprehensively, including account setup, order processing, purchase orders, order confirmations, and daily account requirements.

• Coordinate business operations across Product Design & Development, Marketing, Executive Management, and Operations.

• Contribute strategic insights into assortment planning, pitch decks, and performance reporting for key accounts.

• Generate forecasts and keep senior management informed on performance, opportunities, and potential risks.

• Co-manage joint marketing initiatives with key accounts.

• Develop client strategies, engagement methodologies, and action plans.

• Collaborate with global teams, markets, and functional partners to disseminate knowledge and best practices.

• Establish the wholesale account growth playbook and processes as the channel expands.

⛳️ Requirements

• A minimum of 8 years of direct sales experience in retail or wholesale within the eyecare/optical sector.

• Proficiency in working with ERP systems, order management software, and other tools used for customer account and sales operations management.

• Willingness and ability to be in the market for approximately 8–10 days per month, including overnight travel, client meetings, prospecting, trade shows, and industry events.

• Experience in managing national or regional retail chain accounts.

• Familiarity with industry trends, competitive landscape, and customer insights.

• Understanding of retail merchandising and assortment planning principles.

• Experience with joint marketing campaigns and cross-functional teamwork.

• Excellent relationship-building skills.

• Strong written and verbal communication abilities.

• Capability to prioritize competing tasks and manage multiple deadlines effectively.

• Solid problem-solving, organizational, and time-management skills.

• Experience in creating processes, structures, or developing a book of business from the ground up.

• Self-motivated in a remote work environment.

• Comfortable working in a digitally-driven environment and across various systems and tools.

• Familiarity with Google Workspace, Shopify, NetSuite, Monday, Looker, Notion, and Slack.

• Must be authorized to work in the US; sponsorship requirements will be addressed during the application process.

🏝️ Benefits

• Health, vision, and dental insurance.

• Generous vacation policies.

• Competitive salaries with equity opportunities.

• Retirement savings plan options.

• Free eyewear.

• Discounts for family and friends.

• Discretionary short-term and long-term incentives may be available.