Key Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Serve as the primary contact for designated major end-customer accounts within Axis.

• Oversee account management daily from initial assignment through to transition.

• Strategically enhance Axis relationships across various product lines, geographic regions, and extended timelines.

• Assist in sales and implementation by preparing presentations, proposals, managing pilot-install sites, and conducting integration testing.

• Cultivate relationships with end users and ecosystem partners.

• Assemble account teams and coordinate resources and communications among sales, business development, marketing, and technical services.

• Document and maintain account records, including meeting minutes, notes, designs, Axis CRM entries, and tracking tools.

• Engage in account design through site surveys, camera recommendations, placement, field-of-view and pixels-on-target analysis, site drawings, system design, and third-party integration suggestions.

• Ensure accurate product configuration and specification documentation.

• Generate weekly, bi-weekly, and monthly reports as needed.

• Coordinate post-sales support and provide technical assistance.

• Undertake additional related tasks as assigned.

⛳️ Requirements

• Must be located in the Bloomington, MN area.

• Bachelor’s degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems.

• 5+ years of experience in Sales, National/Key Accounts, Sales Engineering, or Project Management, preferably in the video and physical security sectors.

• Strong skills in account management and team building.

• Capacity to develop strategic relationships with end users.

• Ability to manage relationships with multiple integrators, distributors, and partners.

• Excellent verbal, listening, written communication, presentation, and training capabilities.

• High technical proficiency for shootouts, proof of concepts, pilots, and troubleshooting both pre- and post-sale.

• Ability to explain complex technologies and specifications clearly.

• Experienced in design documentation, including schematics, flow charts, metrics, FOV, and pixels on target.

• Strong understanding of the physical security market, products, and emerging trends.

• Familiarity with video transport protocols and compression technologies.

• Experience with Salesforce is preferred.

• Capability to lift 20–40 lbs occasionally.

• Ability to climb and maintain balance on ladders or lifts for extended durations.

• Willingness to work at heights, including ceilings, ladders, and rooftops.

• Openness to travel up to 60% of the time.

🏝️ Benefits

• Permanent employment.

• Reasonable accommodations provided for individuals with disabilities.

• Background check process with notification prior to action.