Key Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main contact for customer interactions with the company's resources.

• Build strategic relationships with customers while identifying business objectives, growth strategies, and profit catalysts.

• Design and implement business and customer engagement strategies.

• Provide leadership and direction in customer planning and engagement initiatives.

• Evaluate customers and utilize partner marketing programs to stimulate growth.

• Collaborate with customers in joint planning that incorporates company services, programs, and supplier partnerships.

• Conduct regular business assessments with assigned clients.

• Take ownership of executing business plans and monitor progress towards revenue and growth targets.

• Oversee and assess customer pipelines and performance metrics.

• Evaluate performance and pinpoint areas for improvement.

• Align solutions with supplier strategies to enhance profitable growth and customer development.

• Focus on customers and opportunities with the highest potential.

• Manage profitability by reducing profit leaks and maximizing gross profit margins.

• Collaborate with teams and leadership, participating in team sales for significant accounts.

• Perform additional tasks as assigned.

⛳️ Requirements

• A minimum of 5+ years of experience, typically with a bachelor's degree or equivalent.

• Bachelor's degree or equivalent experience that provides comparable knowledge and job skills.

• Strong comprehension of business operations, financials, products/services, market dynamics, and the needs of assigned accounts.

• Awareness of emerging market trends and interdependencies affecting customers.

• Established sales expertise across a defined range of products/services/accounts.

• Capability to work independently or lead teams in identifying, pursuing, or managing strategically crucial accounts/opportunities.

• Competence in setting and negotiating product/service terms.

• Ability to lead negotiations for medium-sized, complex accounts.

• Proficient in working within broad guidelines and policies to foster business with new and existing customers.

🏝️ Benefits

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

• Flexible working arrangements

• Opportunities to give back to your community