Key Account Manager

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Maintain and enhance existing facility relationships through proactive customer support.

• Build strong connections with key accounts by recognizing needs, anticipating opportunities, and providing outstanding service.

• Inform facilities about Aria Care Partners' mission, services, and value proposition.

• Act as a reliable resource for facility leadership, residents, and staff.

• Offer interventional assistance for high-priority facilities.

• Collaborate with operational and clinical leaders to tackle urgent business and customer service issues.

• Assess facility performance concerns, pinpoint root causes, and create action plans.

• Address complex customer, operational, and service-related challenges.

• Support initiatives aimed at enhancing customer satisfaction, retention, and operational effectiveness.

• Provide training, onboarding, and continuous coaching to Account Managers.

• Guide team members in relationship management, territory planning, customer engagement, and problem-solving.

• Share sales and marketing insights, recommendations, and market intelligence.

• Identify growth opportunities through market analysis, customer feedback, and competitive research.

• Assist in strategic planning and continuous improvement initiatives.

• Manage promotional materials and coordinate marketing resources.

• Organize and participate in customer meetings, industry events, conferences, and trade shows.

• Conduct audits, monitor trends, and identify process enhancements.

• Handle confidential information with care.

• Lead special projects and new initiatives that contribute to organizational objectives.

⛳️ Requirements

• Must reside in the United States with easy access to a major airport.

• Willingness to travel nationwide as business needs arise.

• Commitment to extensive travel, averaging 2 to 3 weeks per month.

• Daily travel within assigned territories and considerable overnight travel is required.

• Up to 75% travel, including overnight stays and assignments across multiple states.

• Must be able to respond to urgent facility support requests and travel on short notice when necessary.

• An Associate's or Bachelor's degree is preferred.

• 3 to 5 years of applicable experience in sales, account management, healthcare, or customer service.

• Experience in supporting senior living, skilled nursing, long-term care, or healthcare settings is preferred.

• Prior experience in life and health insurance sales is advantageous.

• Current Life and Health Insurance License or the ability to obtain it successfully.

• A valid driver's license with a clean driving record is required.

• Reliable transportation is necessary.

• Strong analytical and critical-thinking skills are essential.

• Excellent verbal, written, presentation, and relationship-building skills are a must.

• Ability to manage multiple priorities, travel schedules, customer requests, and project deadlines effectively.

• Demonstrated time management skills are important.

• Ability to lift up to 50 pounds is required.

• Must be capable of extensive travel, including driving, flying, walking through facilities, and standing for long periods as needed.

🏝️ Benefits

• Competitive base salary along with a bonus opportunity.

• Mileage reimbursement to cover travel expenses.

• Comprehensive benefits package available.

• Opportunity to make a significant impact on the lives of seniors nationwide.

• A dynamic, relationship-focused role with substantial autonomy and visibility.

• Chance to mentor and nurture the development of fellow Account Managers.

• A challenging and rewarding work environment that emphasizes growth and service excellence.