This is a fully remote position, open to applicants in Australia.

📋 Description

• Proactively seek out, negotiate, and finalize expansion opportunities, including upsells and cross-sells, within existing accounts to surpass growth objectives.

• Develop and sustain relationships with key stakeholders, business users, and procurement teams.

• Collaborate with Renewal Managers to ensure smooth renewals, reduce churn risk, and enable timely contract execution.

• Serve as the customer advocate within Acquia.

• Work together with Sales, Technical Support, and Finance teams to address issues and enhance the customer journey.

• Design and implement data-driven territory plans to optimize account retention and lifetime value.

• Keep precise records in Salesforce and CRM, including forecasting and account documentation.

⛳️ Requirements

• At least 5 years of experience in an Account Management or Success role, particularly in selling/managing complex cloud or SaaS solutions for large enterprises.

• Demonstrated track record of owning and surpassing a sales quota, with a specific emphasis on increasing revenue within existing accounts.

• Outstanding communication skills and the capability to lead cross-functional teams to meet customer needs.

• Ability to proactively drive account strategy with minimal supervision in a fast-paced, high-autonomy setting.

• Highly detail-oriented, with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.

• Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is essential.

• Willingness to learn new technologies and collaborate with AI tools.