Key Account Manager – AECO Software

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of strategic UK clients as their main post-sale contact, fostering relationships with senior stakeholders.

• Create account plans that encompass customer success, adoption, renewals, and growth, utilizing account-health indicators to proactively address potential risks.

• Enhance customer outcomes through best practices in room and equipment data, BIM-linked workflows, and effective information transfer.

• Spot and secure expansion opportunities across projects, business units, and enterprise rollouts, while also seeking out new customers when feasible.

• Facilitate executive business reviews and commercial discussions to showcase value, ensure renewals, and increase net revenue retention.

• Collaborate with implementation, consulting, support, product, and sales teams to provide a seamless customer experience.

• Advocate for customer needs internally, contributing insights to the product roadmap and go-to-market strategies.

⛳️ Requirements

• A minimum of five years in key account management, customer success, or comparable SaaS or enterprise software roles; ideally 7–10+ years managing senior or strategic accounts.

• Demonstrated success in retaining and growing complex, multi-stakeholder accounts, particularly in AECO, construction technology, design/BIM software, or related sectors.

• Strong commercial acumen and assurance in renewals, negotiation, expansion, and relationship management.

• Relevant background in architecture, engineering, or the construction industry, with knowledge of digital construction, BIM, building data, or owner-operator needs, or the capability to learn quickly.

• Alternatively, seasoned construction, engineering, or architecture professionals with a robust project management and/or consultancy background looking to transition into account management.

• Proficient in English with exceptional communication, presentation, and stakeholder management skills.

• Self-motivated with a structured approach, comfortable working independently, and proactive in driving business success.

• Willingness and capability to travel frequently across the UK and internationally in Europe.

• Experience with public-sector organizations, large private owners, contractors, or consultants within the UK built environment is a plus.

• Educational qualifications in architecture, construction, or engineering are advantageous; extensive experience may substitute for a degree.

• Proficiency in additional European languages is a plus.

🏝️ Benefits

• Flexible working arrangements.

• Performance-based incentives.

• Competitive compensation package.

• Collaborative, international team culture supported by the Nemetschek Group.